Operations Analyst, Federal

Government Operations Analyst

We are looking for a Government Operations Analyst to support our Product Operations team in support of fulfillment and customer service - an integral role in Cape's rapidly growing privacy-focused communications solutions. You will be a force multiplier - navigating key deliveries, forecasting product throughput, and solving high visibility issues for core government customers. The team you will join solves problems in a high tempo environment aligned with federal business opportunities in support of Cape's rapid growth. As a steward of Cape culture you will do excellent work with a bias for action, while respecting your team and the Cape customer.

Here are some ways you'll make an impact:

• Mission-Critical Ownership: Assume end-to-end accountability for operational outcomes within the Government/National Security stream. You ensure every operational goal directly supports the end-user's mission success in the field.
• Tier 2 Technical Authority: Serve as the definitive technical subject matter expert (SME) for post-deployment issues. You resolve high-complexity technical hurdles through advanced troubleshooting and direct coordination with internal engineering or external mission partners.
• Tactical Deployment & Fulfillment: Lead the operational rollout of hardware and specialized services across the portfolio. You ensure seamless delivery, integration, and operator onboarding for deployments where failure is not an option.
• Operational Readiness & QA: Execute rigorous, end-to-end QA for weekly releases to validate compatibility across device, OS, and secure network layers. You are the gatekeeper, identifying and blocking high-risk deployments to safeguard operational stability.
• Standard Operating Procedures (SOPs): Codify complex technical processes into comprehensive internal and external "field manuals" and playbooks. You are building the foundational knowledge base required to scale support for large-scale government programs.
• High-Tempo Agility: Maintain a "Ready-to-Field" posture. You have the flexibility to lead high-impact projects or pivot resources during surge requirements or critical mission windows.

Are you the candidate we are looking for? You have:

• Operational Pedigree: 45+ years of experience in technical operations, mission support, or a "get it done" role within military, law enforcement, or national security environments.
• Clearance: Must hold an active Secret clearance (minimum) with the ability to upgrade to TS/SCI.
• Educational Foundation: Bachelor's Degree or equivalent professional experience. We highly value the discipline and problem-solving skills developed in specialized service-oriented or high-pressure technical environments.
• The "Force Multiplier" Mindset: You possess an exceptional capacity to navigate high-volume workflows and competing priorities. You thrive in environments where precision and multitasking are non-negotiable.
• Mission Communication: Ability to lead high-stakes technical dialogues with clarity and authority. You can translate complex system failures into actionable "go/no-go" information for commanders and stakeholders.
• Emergent Leadership: You don't just execute tasks; you optimize systems. You have a proven track record (or distinct aptitude) for managing personnel and building world-class support teams.

Bonus Points: Some nice to haves for this role:

• Tactical Logistics & Supply Chain: Prior experience managing CONUS or OCONUS/Deployed supply chain operations. You understand the unique friction of moving mission-critical gear into theater and keeping it operational once it arrives.
• Technical Rigor: Hands-on experience with mobile application testing (iOS/Android), regression testing, and structured bug reporting. You know how to "break" a product in a lab to ensure it stays "bulletproof" in the field.
• RF & Network Literacy: Familiarity with Radio Frequency (RF) communications, cellular architecture (LTE/5G), or complex signal flows. You understand the "plumbing" of how data moves in contested environments.
• Agency Savvy: Prior experience navigating the unique procurement, security, and operational requirements of government agencies. You speak the language of the mission.
• Zero-Downtime Mentality: Experience in environments where "system down" means "mission failed."

Competencies:

• Mission-Critical Ownership: Assume end-to-end accountability for operational outcomes within the Government/National Security stream. You ensure every operational goal directly supports the end-user's mission success in the field.
• Tier 2 Technical Authority: Serve as the definitive technical subject matter expert (SME) for post-deployment issues. You resolve high-complexity technical hurdles through advanced troubleshooting and direct coordination with internal engineering or external mission partners.
• Tactical Deployment & Fulfillment: Lead the operational rollout of hardware and specialized services across the portfolio. You ensure seamless delivery, integration, and operator onboarding for deployments where failure is not an option.
• Mission Communication: Ability to lead high-stakes technical dialogues with clarity and authority. You can translate complex system failures into actionable "go/no-go" information for commanders and stakeholders.

Cape-specific competencies:

• Do Excellent Work
• Respect The Opportunity (each other, the user)
• Overshare
• Bias Towards Action

Compensation:

We offer competitive compensation that is geo-adjusted based on your location, along with meaningful equity so you share in the value you help create. Salary range for this role in Arlington, VA is $90,000-$110,000 depending on experience and interview performance.

Our benefits include:

• 401(k) match
• 100% coverage of medical, dental, and vision premiums for you and your dependents
• 12 weeks paid parental leave (for all parents, no waiting period)
• Stipends for
  • Family-forming needs
  • Gender-affirming care

Our Culture & Values:

• We hire excellent people, give them outsized responsibility, and trust them to execute. Every person at Cape has a proven track record of tackling hard problems and winning.
• We believe that personal privacy and national security are not at odds, and that they can be reconciled through strong technology.
• We believe that a stronger company and a better product are built by people from all walks of life. We hire without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, or Veteran status. If you are great at what you do, you belong here.

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