Security Officer, Level I

• Perform regular patrols of the resort grounds, including guest room floors, public areas, parking lots, and restricted areas.
• Check the AEDs to ensure that the battery is charged and that it is not blocked for easy access.
• Conduct safety checks of the resort property to ensure no safety concerns; if found, report in Know Cross for repairs.

• Respond quickly and efficiently to security incidents such as disturbances, theft, accidents, and emergencies. Provide immediate assistance and ensure incidents are documented.

• Monitor entry and exit employee entrance control access to restricted areas
• Ensure only authorized individuals enter secure zones and verify IDs or passes as needed.
• Conduct package inspection of associates leaving the building
• Key control access. Assign keys to associates as needed
• Assign keys to associates who need to use a resort-owned vehicle
• Accept after-hour deliveries
• Accept and log Lost and Found items

• Act as a visible presence in guest areas and provide assistance, directions, and information to resort guests when required. Maintain a friendly and approachable attitude while enforcing resort policies.

• Enforce resort rules and regulations to ensure the safety of all guests and employees. Report violations and take appropriate actions to resolve disputes or prevent escalation.

• Respond to fire alarms, medical emergencies, and other critical incidents. Coordinate with emergency services (police, fire, ambulance) when required.

• Maintain detailed logs and write comprehensive reports on all security incidents, noting important details such as time, location, and actions taken.

• Work closely with resort management, maintenance, and housekeeping staff to identify and address potential safety hazards or security concerns.

• Perform routine inspections of resort facilities, ensuring that all safety protocols, such as fire exits, alarm systems, and emergency equipment, are functioning properly.

• Has regular contact with guests, housekeeping department, front office.

• Reports to Director of Safety & Security

• Ability to remain calm and professional in high-pressure situations
• Strong communication skills (verbal and written)
• Physical fitness to perform patrolling duties and respond to incidents

• Attention to detail and vigilance
• Conflict resolution skills
• Professionalism and integrity
• Teamwork and collaboration
• Strong customer service orientation

• High school diploma or equivalent
• Previous experience in security, law enforcement, or a similar role (preferred)
• Valid security officer license or certification (as required by the state or region)
• CPR and First Aid certification (preferred)

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