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Job Description

• Administer employee lifecycle transactions including onboarding, status changes, terminations, and offboarding using BS&A HRIS and STAT Portals.
• Coordinate day-to-day HR system issues and serve as liaison with IT and Finance for system integration and troubleshooting.
• Support benefit programs including open enrollment, claims tracking, eligibility updates, ACA reporting, performing reconciliation of benefit invoices and retiree health program administration.
• Organize, communicate, and manage annual open enrollment including processing of employee elections through Benefit Solver.
• Attend quarterly Public Risk Management (PRM) Health Trust board meetings, participate in the annual conference, and serve as an Alternate Board Member.
• Maintain and audit compliance documents including USCIS Form I-9, E-Verify, HIPAA, and FMLA documentation.
• Maintain and organize Town HR records using Laserfiche, ensuring compliance with state retention standards, including the scanning and digital archiving of employee documents.
• Process and reconcile payroll-related HR actions including benefit deductions, leave tracking, and retirement plan updates.
• Support recruitment through NEOGOV, including job postings, application reviews, background checks, and onboarding.
• Track and report on HR metrics, employee data trends, and compliance requirements.

• Compile and report employee statistics to the Labor Bureau in a timely and accurate manner.

• Develop and maintain process documentation (SOPs) for HR transactions and system usage.
• Train employees and supervisors on self-service tools, timekeeping procedures, and HR systems.
• Participate in policy updates, employee handbook maintenance, and special HR initiatives.
• Support HR Manager in preparation for audits, vendor meetings, and system implementations.
• Stay current on HR laws and best practices through ongoing training.
• May represent HR Manager in departmental meetings or communications as needed.
• Perform other HR or administrative duties as directed by the HR Manager, Assistant Town Manager, or Director.

• Assist with organizing and supporting Town special events such as employee appreciation events.
• Maintain and update employee intranet directories, HR web content, G Drive and shared HR files to ensure current and accurate information.
• Conduct annual audits of employee information and emergency contacts to maintain data integrity.
• Develop and maintain mandatory annual employee training programs and manage related learning and development databases (LGU).
• Respond promptly and professionally to routine employee and applicant inquiries regarding employment policies, benefits, and procedures.
• Support recruitment efforts by reviewing applications, preparing orientation materials, and conducting background checks as needed.
• Report to work as required by the Disaster Plan Recovery Guide and regular attendance during normal work schedule, other than excused or work-related absences.
• Any other functions or special projects deemed essential by the Town and communicated to the employee by his/her supervisor or Director.

• Employee Relations - advising supervisors, conducting investigations, addressing grievances, and promoting a positive workplace culture.
• Workers’ Compensation Oversight - managing claims, administering the light duty program, processing loss wages, and ensuring compliance with OSHA and Florida Workers’ Compensation law.
• Union Negotiations (IAFF & PBA) - participating in labor negotiations, contract administration, and collaboration with legal and finance teams.
• Compensation & Classification Studies - managing job descriptions, salary grades, performance appraisal systems, and conducting wage and benefit surveys.
• Annual Performance Evaluations - supporting appraisal systems for General, Police, and Fire departments.
• Personnel Rules & Regulations - maintaining, reviewing, updating, and ensuring compliance with policies and legal standards.
• Benefit Plans Administration & Compliance - Administer and ensure compliance with benefit plans including pensions, DC plans (401(a), 401(k), 457, FRS), FMLA, EAP, and HIPAA privacy requirements.
• Payroll Oversight - assisting with complex payroll processes including stipends, incentives, union agreements, promotions, demotions, and leave tracking such as FMLA and Military leave.
• Workforce Development - recommending and coordinating employee training, safety programs, and leadership development initiatives.
• Risk Management & Safety - assisting with the safety committee, workplace safety audits, safety manual updates, managing the DOT Clearinghouse program, and attending Public Risk Management meetings.
• Reporting & Compliance - supporting Equal Employment Opportunity (EEO) reporting, CDL compliance, Exposure Control Plan, and other regulatory responsibilities.
• Records Management - ensuring secure and compliant handling of employee personnel and benefits records.
• Administrative Leadership - developing supervisory and coordination skills through oversight of support staff and participation in Town meetings and intergovernmental activities.

• Excellent written and verbal communication skills.
• Ability to work effectively in a public sector environment with diverse stakeholders.
• Proficiency with HR and payroll systems; experience with BS&A, Laserfiche, NEOGOV, and/or STAT Portals preferred.
• Strong attention to detail and ability to maintain data accuracy and system integrity.
• Demonstrated ability to document and improve operational workflows.
• Highly organized and capable of managing multiple priorities effectively.
• Ability to communicate effectively and maintain confidentiality.
• Familiarity with federal and state employment laws including FMLA, ADA, ACA, and COBRA.
• Leadership potential and interest in future advancement; this position may be considered for promotion to HR Manager as part of the Town’s succession planning strategy.

• High school diploma or equivalent.
• 5+ years of progressive Human Resources experience, including experience in multiple HR disciplines (e.g., payroll, benefits, compliance, employee relations).
• Strong knowledge of federal and state employment and benefit laws.
• Demonstrated experience managing or working with HR systems.
• Excellent interpersonal and communication skills, with the ability to work effectively with employees at all levels.
• Strong attention to detail, analytical skills, and a commitment to continuous improvement.
• High degree of discretion and sound judgment in handling confidential matters.
• Dependable, punctual, and team-oriented, with a positive and proactive approach to workplace interactions.

• Associate’s or Bachelor’s degree in Human Resources, Public Administration, Business, or a related field.
• Professional certification (SHRM-CP, PHR, IPMA-HR) strongly preferred or in progress.
• Experience with municipal or public sector human resources practices.
• Proficiency in systems such as BS&A, Laserfiche, NEOGOV, or STAT.