Dispatcher

Dispatcher – Redwood City, TransdevTransdev in Redwood City is hiring a Dispatcher to play a critical role in keeping our transportation services running safely, smoothly, and on time. As a Dispatcher, you will oversee daily road service through direct communication with Vehicle Operators, coordinate responses to service issues, and provide high-quality customer support to our clients.BenefitsCompetitive compensation: $28.00 – $30.00 per hour (based on experience)Vacation: 1 week after one year of continuous serviceSick Days: 5 paid daysHolidays: 11 paid holidays (10 standard + 1 floating)401(k) Retirement PlanMedical, dental, and vision coverageLife insuranceShort‑term disabilityVoluntary long‑term disabilityKey ResponsibilitiesOversee assigned transit service and operators by monitoring trip performance, on‑time departures, service quality, and incident responseServe as a key point of contact for customer inquiries, including no‑shows, cancellations, and missed trips, ensuring timely and professional resolutionManage emergency situations involving vehicle operators and act as a liaison between carriers and emergency servicesProactively monitor daily service operations and respond quickly to conditions that impact safety or customer experienceCollaborate with internal teams to maintain service reliability and continuous improvementPerform other duties as assignedQualificationsHigh School Diploma or GED required1–3 years of dispatching experience preferredAvailable for early AM shift, 3:00 am – 11:30 amStrong verbal communication, interpersonal, and customer service skillsProven problem‑solving and analytical abilitiesAbility to work flexible schedules or shifts as operational needs requireSubject to DOT drug testing and physical (if applicable)Drug TestingBe legally authorized to work in the United States without sponsorship now or in the future (if based in the U.S.)Successfully pass a pre‑employment drug screenPhysical RequirementsSit for extended periods (up to 6–8 hours per day)Push or pull objects up to 25 pounds throughout the workday and lift materials up to 50 pounds with or without assistanceOccasionally bend, kneel, or crouch to access files or equipment stored at ground levelWork safely in high‑traffic environments and tolerate exposure to dust, vehicle fumes, and noiseReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and provides reasonable accommodations for qualified applicants and candidates. If an accommodation is needed during the application or interview process, please contact: [contact information].Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, gender identity, sexual orientation, or any other legally protected status.Job Category: Call Center / Dispatch / Reservationist / SchedulerJob Type: Full Time#J-18808-Ljbffr

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