Dispatcher

DispatcherFull Time Clerical Houston, TX, USWhat we offerCompetitive pay401k Company MatchPTO and Holiday PayFitness Membership ReimbursementHands on experience that promotes a growth-oriented culturePersonal growth opportunities which encourages employees to “think outside the box”Challenging and meaningful work that fosters learning and developmentFun fast-paced company culture and work environmentCollaborative team environment to support and mentor each otherThe Office Administrator/Dispatcher is a pivotal role within the Service Delivery department, responsible for the effective coordination and scheduling of service and maintenance activities for Field Service Technicians and customers. This position ensures the timely flow of information and resources, contributes to operational efficiency, and plays a key role in delivering exceptional customer service.A successful Office Administrator/Dispatcher will drive the following outcomes:Create and maintain preventative maintenance scheduleCoordinate work order schedule with Technicians and customersMaintain inventory and parts that the Field Technicians useFollow up with customers regarding maintenanceOther duties as assignedWhat we are look for:Education: High School Diploma or equivalentExperience: Customer Service experience is requiredAdditional Required Attributes:Strong command of company's policies and proceduresContinuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experienceA desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produceExhibit good decision making, analytical problem solving and excellent organizational abilitiesCommunicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skillsOther Desired Skills:This position requires strong phone skills and the ability to project a pleasant toneTeam orientedDetailed oriented and high level of accuracy deliveredProficient in Microsoft applicationsAbility to perform effectively in a fast pace environmentAbility to handle stress and resolve problems quicklyStrong organizational and time management skillsAbility to learn Company protocols and proceduresWork Environment and Physical Demands:Work primarily in a climate-controlled environment with minimal safety/health hazard potentialSedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer useSits for extended periods of timeMust have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitorThe above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.#J-18808-Ljbffr

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