Technician - Dispatch

Volkswagen of Puyallup, Puyallup, WA, US2 days ago Requisition ID: 1043Salary Range: $58,000.00 To $62,000.00 AnnuallyTop performers deserve top opportunities—come grow your career with a team that invests in its people! At Harnish Auto Family, people matter. As a family-owned dealership group serving the Puget Sound for more than 40 years, we focus on building strong teams, supporting our communities, and providing employees with opportunities to grow and build lasting careers.Volkswagen of Puyallup is looking for an experienced Service Dispatcher to help drive efficiency, technician productivity, and exceptional customer service in our service department. This role is ideal for someone who has worked as a technician, service advisor, foreman, or other fixed operations role and understands how a dealership service department truly operates. The right candidate knows how to balance technician skill sets, workload, appointment priorities, waiter expectations, diagnostic complexity, and shop flow.What You'll Do Dispatch repair orders to technicians based on skill level, certifications, workload, and job typeManage daily shop workflow to maximize technician productivity and efficiencyPrioritize waiters, diagnostics, warranty repairs, comebacks, internal work, and scheduled appointmentsMonitor work in progress and adjust assignments throughout the day as priorities shiftCommunicate effectively with service advisors, technicians, parts, and managementHelp reduce bottlenecks, delays, and downtime in the service departmentSupport department production goals while maintaining fair workload distributionWhat We're Looking For Prior technician and/or service advisor experience strongly preferredStrong understanding of dealership service operationsExcellent organization, communication, and decision‑making skillsAbility to thrive in a fast‑paced, high‑volume environmentExperience with dealership software systems preferredWhat We Offer Competitive compensation with performance‑driven bonusesOpportunity to lead within a family‑owned, growth‑focused organizationHealth, dental, and vision insurance401(k) with company matchCareer advancement opportunities across a 5‑store dealer groupOngoing leadership development and trainingCompany Description: At Harnish Auto Family, we believe in more than just selling cars; we're dedicated to providing exceptional automotive experiences to our customers. As a family‑owned and operated dealership, we prioritize integrity, transparency, and customer satisfaction above all else. With a rich history spanning 4 decades, our commitment to excellence has earned us a reputation as a trusted name in the automotive industry. Beyond sales and service, community engagement is at the heart of what we do. We're proud to sponsor local events, charities, and initiatives that make a positive impact in the areas we serve. Our dedication to giving back reflects our core values and strengthens the bond we share with our community.We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.#J-18808-Ljbffr

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