Dispatcher

Purpose of Job The Dispatcher handles all incoming phone calls and dispatches hot‑shot requests in a timely and orderly fashion to best meet the needs of our dealers in the most efficient manner possible, while also assisting in warehouse and office duties as needed.Job Components Handle all incoming phone calls in a professional mannerManage hot‑shot drivers to deliver the best and most efficient service possibleWait on and assist all walk‑in customers by providing courteous service and information to satisfy their battery needsHandle and balance invoices generatedFollow‑up with largest customers weekly to ensure customer satisfaction and battery supply is adequateAssist with warehouse and office duties as neededOther duties as assignedQualifications Proficient in Microsoft Office products, including Outlook and ExcelGood knowledge of the geographical areaStrong communication and customer service skillsAbility to multi‑taskPrevious experience in telephone and dispatch operations preferredMust work effectively in a team environmentScope Data Works under general supervisionAccountable for individual accuracyShared responsibility for outgoing inventoryOperate with integrity and demonstrate a positive attitudeWork Environment Office environment, also exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles and toxic or caustic chemicalsSpecific vision abilities: close vision, depth perception and ability to adjust focusRegularly required to stand, walk, hear, talk, and use hands to grasp and handle objectsAbility to sustain extended periods of sitting, occasional standing and walking throughout the dayProlonged use of personal computer and telephoneMay be required to use Personal Protective Equipment (PPE)Must be able to regularly lift and/or move up to 50 lbs without assistance and occasionally lift up to 75 lbsSalary Requirements Salary range: $17.00–$28.00 per hourBenefits Information Your Health: Comprehensive healthcare benefits, company‑supported wellness program, onsite fitness centerYour Career: Wide range of professional development opportunities, training, resources and toolsYour Money: Competitive pay and bonus structure, saving and investment options that help you reach your financial goals and plan for your futureEqual Employment Opportunity Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.#J-18808-Ljbffr

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