Victim Services Coordinator

CITY EQUITY STATEMENT
The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job-someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education.

Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging.

We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply.

POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION

The Victim Services Coordinator is a civilian position assigned to the Investigation Services Division of the Westminster Police Department, working within the Police Department and with the Municipal Court. Under general supervision, this person supervises, coordinates and administers a Victims Services Unit for victims of crime and personal tragedy within the City of Westminster. This position reports to the Investigations Commander.

The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.

ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - People - Integrity - Respect - Innovation - Teamwork).

This position supports the goal of the Police Department, which is: To Provide Law Enforcement Excellence in Community Safety and Service through Vigorous Policing, Professionalism, Leadership and Innovation. The Department is responsible for enforcement of State Laws and Westminster Municipal Ordinances pertaining to criminal and traffic issues and to uphold the Constitution of the United States, the State of Colorado, and the Charter of the City of Westminster. The Department is primarily focused on public safety, maintaining peace and order, prevention of crime and the apprehension of criminals.

Every employee is accountable to:

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
• Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
• Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES
Citywide - Every employee in this position is accountable to:

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses, and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work, and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

Leadership/Supervisory - Every employee in this position is accountable to:

• Foster a participatory organizational climate that is open, positive, reinforcing, and supportive
• Encourage employees to be accountable for their work and take ownership in what they do
• Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some Leader
• Demonstrate collaboration and conflict resolution skills with other departments and employees
• Help employees to see the value of developing their skills, and assist them in eliminating barriers to their development; encourage employees to step outside of their comfort zone to develop their skills
• Provide meaningful, timely employee feedback and appraisals, and effectively address employee performance problems
• Effectively supervise, mentor, and motivate in a team environment
  
  

JOB SPECIFIC FUNCTIONS

Essential Job Functions, Duties, Responsibilities, and Tasks

• Develops and implements policies and procedures to accomplish the goals and objectives of the Victims Services Unit; oversees the provision of a wide variety of case management services, including crisis intervention, needs assessments, and referrals; monitors the City of Westminster Police Department’s compliance with the Victims’ Rights Amendment
• Assists with unit budget development and administration
• Helps to determine appropriate level of staff and other resources necessary to run unit:
  • Evaluates unit performance, identifying and resolving deficiencies
  • SupervisesVictimAdvocates and assists staff as necessary
  • Supervises VolunteerVictim Advocateson volunteer matters related to policies, procedures, abilities, and safety issues
  • Recommendshiring, trainsemployeesand volunteers
  • Schedules employeesand volunteers
  • Assigns work, monitors itsprogress, guides anddevelopsemployeesand volunteers in the accomplishment of their duties and professional growth
  • Writes and conductsevaluations
  • Attends and/or conducts a variety of meetings such as staff meetings and employeebriefings
• Consults and collaborates with other supervisors and managers in criminal justice system to establish priorities, develop policies, and coordinate countywide efforts
  • Researches issues and problems, prepares written/statistical reports, and makes presentations
• Works with Adams and Jefferson County VALE Boards to identify programs eligible to apply for VALE funds and identifies gaps in service delivery
  • Oversees the application for, implementation of, and reporting for various federal, state, and private grants
  • Acts as liaison with victims, witnesses, police officers, detectives, prosecutors, social service agencies, community, courts, and probation department
• Represents the City of Westminster on various boards, committees and task forces and also within Police Department

Other Duties and Responsibilities

• Recruits, interviews and manages large groups of volunteers who assist with on-scene callouts, perform follow-up phone contact on cases and help with administrative duties
• Collects data on services provided and supports staff with case follow-up
• Works with various divisions within the Police Department to provide training to Police Officers and other Police Department Personnel to enhance understanding of victim’s issues and improve delivery of services to victims of crime and personal tragedy
• Provides support to staff and volunteers to enhance their professional development and improve delivery of services to victims of crime and personal tragedy
• Works with Municipal Court supervisors, Judges, prosecutors and staff to effectuate administration of the City’s Fast Track Domestic Violence Program
• Attends meetings and trainings to stay abreast of developments related to victim services and networks with professionals in other agencies
• Resources with other agencies to develop community crisis response, sexual assault, domestic violence and related protocols
• Develops working relationships within the Police Department, City and community to make best use of resources and avoid duplication of services
• Maintains regular and punctual attendance

Incumbent is accountable for all duties of this job, and other projects and responsibilities that may be added at the City’s discretion.

POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS

Education, Experience, Skills, Formal Training, Licenses, and Certifications
Required :

• Must possess a four (4)-year college degree from and accredited college or university with emphasis in Social Sciences, Social Work, Criminal Justice, or related field
• Three (3) years of experience in victim services; or any equivalent combination of education and experience; clinical, social work, counseling, or human services experience is highly desirable
• Must have knowledge of:
  • the Colorado criminal justice system
  • policies, goals and procedures of the Westminster Police Department
  • principles, methods, techniques and practices of crisis intervention
  • National Organization of Victim Assistance Code of Ethics
  • Colorado State Constitutional Amendments for victim’s rights
  • community services available to crime victims and witnesses in the Westminster area
  • principles and practices of volunteer management; principles and practices of public administration, including supervision, training, budgeting, grant administration, program development and organizational management
• The successful candidate is required to cope with detailed knowledge of traumatic materials
• Excellent oral and written communications skills are mandatory for this position.
• Must be multi-task oriented with close attention to detail
• Must possess the ability to relate to people with a wide variety of needs and concerns while maintaining patience and understanding
• Must be able to develop appropriate helping relationships and possess skills to support staff and volunteers with this skill as well
• This position will encounter members of all social, economic, and ethnic groups; therefore, strong relational abilities are essential
• Knowledge of applicable state laws and the judicial system is required
• Must possess the ability to establish positive working relationships with Police Department personnel, judges, municipal court staff, and prosecutors that promotes trust and effective information exchange
• Must be confident, self-motivated, be able to implement creative problem solving techniques and work under minimal supervision
• Must possess the ability to represent the City of Westminster and its Police Department in a positive and professional manner under emotional and adversarial conditions
• Must be willing to assist clients in dealing with the press
• Must be willing to go out on-scene for critical incidents such as police shootings, homicides or related events to assist staff or volunteers
• The ability and desire to work effectively as a team member is required
• Must be customer service oriented, both internally and externally

Preferred :

• Ability to be available to staff and volunteers to debrief
• Ability to network with, and have knowledge of, community and City resources available to assist staff and volunteers in dealing with vicarious trauma
• Support staff in meeting City and job-specific training requirements
• Have experience or training in systems-based clinical therapy

Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.
Physical Requirements
Work is sedentary in nature and requires sufficient physical stamina and strength for:

• Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods
• Frequent squatting, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies
• Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
• Frequent lifting, carrying, and pushing and/or pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing and/or pulling of up to 25 pounds with dollies and carts

WORKING CONDITIONS
Work is constantly performed indoors. This is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job, including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies.
Required Materials and Equipment
Must be able to operate a motor vehicle, personal computer, cellular telephone, telephone, copier and other related office equipment.

PRE-EMPLOYMENT REQUIREMENTS

• Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification
• Drug screen
• Must be legally entitled to work in the United States

• Must possess a valid driver’s license, possess a good driving record and have reliable transportation

The City of Westminster, Colorado, is a drug free workplace and an Equal Opportunity Employer that values diversity and aims to have its workforce reflect the community.

The City of Westminster offers a comprehensive benefit package including:

• Health and Dental
• Flexible Spending
• Pension/Retirement Plans
• Term Life Insurance
• Long-term Disability
• Survivor Benefits
• Wellness Program
• Leave program that provides for vacation, holidays, sick leave, major illness, on the job injury, and administrative reasons
• Career Development Program
• Tuition Reimbursement Program

For a more detailed overview of our Exempt and Administrative Officer benefit package:
Benefit Package

The City of Westminster does not participate in the Social Security system. In lieu of Social Security contributions, the city contributes to a 401(a) defined contribution plan on your behalf.

401(a) Contribution Rates:
Employee Mandatory Contribution: 11.5% of your base pay. Contributions are pre-tax and fully vested.
Employer Contribution: 12% of your base pay.

Employer Contribution Vesting Schedule

• Less than 3 years - 0%
• 3 to 4 years - 60%
• 4 to 5 years - 80%
• Over 5 years - 100%
• For employees age 55 and older, the employer contributions are 100% vested

The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode.

Closing Date/Time: 7/20/2026 8:30 AM Mountain

City of Westminster, Colorado

303-658-2150 Show more