Dispatch Operator Night Shift

Primary City/State: Various Locations - Phoenix, AZCategory: Administrative SupportShift: NightDepartment: Central Communications3rd shift and must have typing skills.ResponsibilitiesThis entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatches resources to emergencies and serves as a front line customer service agent. Works with state‑of‑the‑art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on‑call.Keeps customer service as first priority in all interactionsAnswers and responds to internal, external and security dispatch call trafficInteracts with multiple software platforms to problem solve and serve callers needsProvides numbers, resources and/or information to callers of all typesCompletes documentation for all calls and service lines supportedAlert and activates resources to emergency codes, security issues including staff and patient needsCovers the Customer Navigation Center's phones after hours, nights, weekends and holidaysActivates mass notification calls, paging on‑call resources and locates other as needed assetsMonitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.Maintains documentation for security tasks, deploys them to calls and tracks their movementCovers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)Assists in training and precepting new staffHelps maintain department resources, service books, downtime resources and flip chartsEducationHigh School Diploma or GED RequiredAssociates PreferredExperienceCall answering and radio dispatching experience PreferredHospital operator and/or security dispatching experience PreferredLicense and CertificationsNone.#J-18808-Ljbffr

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