Dispatcher

OverviewNow Hiring – Dispatcher Precision Today is a trusted home service provider serving Franklin Park homeowners with dependable plumbing, HVAC, drain, sewer and electrical solutions. Our team is committed to delivering efficient, high-quality service that keeps home systems running smoothly and customers comfortable year-round. We are seeking a motivated and experienced Dispatcher to join our operations team. This role is ideal for someone who thrives in a fast-paced environment and enjoys coordinating field technicians across HVAC, plumbing, drain, and electrical service calls. You will play a key role in scheduling, routing, and supporting technicians to ensure timely, efficient service delivery while maintaining a strong focus on customer experience and communication.What You Will DoDispatch and coordinate technicians to service callsSchedule and prioritize daily work orders based on urgency, location, and technician availabilityMonitor job progress and provide real-time support to field techniciansCommunicate with customers regarding appointment windows, updates, and delaysHandle inbound service requests and emergency calls efficiently and professionallyEnsure accurate documentation of dispatch activities and job notes in the systemCollaborate with service managers to optimize routing and workflow efficiencyWhat You Will Bring1+ year of experience in dispatching, scheduling, or coordination (trades industry experience is a plus)Strong communication skills (written and verbal)Ability to multitask and remain organized in a fast-paced environmentComfortable working with scheduling/dispatch software or CRM systemsFlexible availability based on scheduling needsValid Driver's License (preferred, not required depending on role setup)Must successfully complete screening process including assessments, interviews, background check, and drug screenScheduleOption 1: Friday–Monday, four 10-hour shifts (Ability to WFH Saturday & Sunday). Option 2: Monday–Friday, 11:30 a.m.- 8:00 p.m.BenefitsHealth Coverage: Employer-paid medical, dental, and vision plan optionsInsurance: Life, AD&D, and long-term disability included; optional short-term and gap coverageSavings Accounts: FSA and HSA contribution optionsRetirement: 401(k) available upon hire with employer match; Traditional and Roth optionsTime Off & PerksPaid time off and holidaysPaid parental leaveGrowth and Training OpportunitiesTuition ReimbursementOn-going training and developmentPrecision Today is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.#J-18808-Ljbffr

Government Careers

Show more