Front Window Dispatch

Front Window Dispatcher

We are currently seeking an internal candidate to fill a Front Window Dispatcher position within the Dispatch department. This role is essential to daily operations and plays a key part in coordinating service, supporting operators, and ensuring on-time performance across routes.

This is an opportunity for team members who are interested in growing within the organization and stepping into a more operational, fast-paced role.

Position Overview

The Front Window Dispatcher is responsible for managing and supporting daily dispatch operations, including:

• Coordinating and distributing routes
• Monitoring and adjusting service throughout the day for efficiency and accuracy
• Communicating with operators via phone and radio
• Supporting drivers with route issues, directions, and real-time needs
• Tracking attendance, callouts, and schedule compliance
• Preparing and distributing required daily reports
• Handling incidents and documenting activity appropriately

This role requires strong attention to detail, the ability to multitask under pressure, and consistent, professional communication.

Training & Schedule Expectations

Selected candidates must be available to complete a 6-week rotating training schedule:

• Weeks 12: Morning Shift (3:15 AM 10:00 AM)
• Weeks 34: Mid-Day Shift (9:00 AM 4:00 PM)
• Weeks 56: Closing Shift (5:00 PM 1:30 AM)

Post-training shifts will be assigned based on operational needs and may include:

• Mid-Day Shift: 10:00 AM 6:00 PM
• Mid-Day Shift: 9:00 AM 4:00 PM
• Closing Shift: 7:00 PM 3:30 AM

Weekend availability is required with no exceptions. Candidates must be flexible and able to work across shifts as needed.

Minimum Expectations for Consideration

All applicants will be reviewed based on current performance, including:

• Attendance and punctuality
• Reliability and consistency
• Professionalism and communication
• Overall job performance
• Any active or recent disciplinary actions

This is a competitive selection process, and not all applicants will move forward.

Selection Process

Qualified candidates will participate in an interview process. Final decisions will be based on qualifications, performance history, and operational needs.

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