Lead Airline Ground Services Agent (CSA/GOA)

Essential Duties And ResponsibilitiesYou must plan, organize, direct, and participate in CSA/GOA operations for both contracted commercial flights and charter aircraft. CSA/GOA operations include passenger check‑in, security screening, baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.Lead AgentYou must plan, organize, direct, and participate in CSA/GOA operations for both contracted commercial flights and charter aircraft. CSA/GOA operations include passenger check‑in, security screening, baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.Directs and trains assigned CSA/GOA Services Agents. Training includes new employee training and ongoing in‑service training, including monthly compliance and yearly safety training. You must maintain the required training records.Implements departmental policy as directed for CSA/GOA Services operations. Advises the Manager/Supervisor on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.Coordinates CSA/GOA Services activities with air carrier personnel, station managers, and Transportation Security Administration (TSA) representatives as required for assigned shifts.Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures ground equipment is maintained in good working order at all times.Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. You must attend regular and as‑needed meetings.You must maintain emergency checklists and supplies.As required, prepare and submit verbal and written reports on ground service activities and Agents.Updates Multi‑User Flight Information Display System (MUFIDS) as required.You must coordinate communications between the Airport, airline dispatch personnel, and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release, and weather packages.Handles other business‑related responsibilities involving billing, correcting/updating payment data, collecting payments, ordering supplies, and other similar duties.Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.Other duties as assigned by the manager.Competency/Behavioral RequirementsDirect and participate in the work of daily CSA/GOA Services activitiesPrepare timely written and verbal reports, training demonstrations, etc.Follow oral and written instructionsCommunicate effectively both verbally and in writingDeal effectively and courteously with co‑workers and customersExercise sound, independent judgmentAnalyze situations and problems with a results‑oriented focusResolve conflict effectivelyIdentify and evaluate solutions and effectively implement determined actionApproach problem‑solving creatively and with a team orientationPresent an overall professional imagePerform the essential functions of the job without posing a threat to the health and safety of othersModel and promote acceptance and respect for differences among employeesPerform effectively as a team member in carrying out the TDA stated mission and philosophy and the TDA client's goals and objectivesBe pleasant with others on the job and display a good‑natured, cooperative attitudeBe reliable, responsible, and dependable, and fulfill obligationsAttention to Detail: Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situationsAccept criticism and deal calmly and effectively with high‑stress situations. Be open to change (positive or negative) and to considerable variety in the workplaceWillingness to take on responsibilities and challengesBe sensitive to others' needs and feelings and be understanding and helpful on the jobDevelop one's ways of doing things abiding by TDA/Airline's policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things doneBe persistent in the face of obstaclesPhysical DemandsPerforms bending, squatting, kneeling, walking, climbing, and reaching from ground level to overhead; possesses the ability to grip objects. Must be able to push, pull, lift, and carry heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for deicing aircraft; must be able to respond to audio transmitted information or alarms; must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights; may be subject to standing for long periods.Work EnvironmentWorks both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste, and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel, etc.; subject to constant and extreme noise, strong odors, fumes, and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.Other Requirements And QualificationsEducation, Experience, and TrainingRequires 1-year experience in the aviation industry. At least six months of experience must be equivalent to that of an airline service agent, including ticketing and ramp services support. Must receive initial/advanced CSA/GOA Services training required by the individual airlines within the probationary period.KnowledgeThorough working knowledge of the aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting CSA/GOA Services, and general procedures for passenger processing and baggage transfers.Licensing/CertificationMust possess a valid Driver's License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: Deicing/Anti‑Icing if required, Aircraft Pushback, security search, and Security Exit Door training.Miscellaneous RequirementsMust successfully pass a background investigation with a fingerprint‑based criminal records check by Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Safety‑sensitive employees must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40. Must be able to work various assigned shifts, including evenings and weekends. You must be in good standing with the company to apply. Subject to emergency call‑in.#J-18808-Ljbffr

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