Dispatcher 3 - Tehachapi, CA

Base pay range$18.00/yr - $24.00/yrLocation and DepartmentDepartment: Customer SupportLocation: Onsite: Tehachapi, CA.Location Status: Work will be primarily performed onsite in our office. Occasional travel to and work from other Race offices or other off‑site locations may be required.Comp: $18 to $24 USD per hourAbout UsAs the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non‑profit community advocacy groups, we build next‑generation fiber infrastructure where others won't, serving over 30 communities across the state.Working for Race means being dedicated to bringing cutting‑edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.SummaryThe Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher monitors real‑time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity.Qualifications & ExperienceEligibility for US Employment without sponsorshipMinimum of 18 years of ageHigh School Diploma or GED or equivalent combination of education and experience is requiredMinimum of 1–2 years' experience in dispatch operations, preferably in the telecom industryMinimum of 1–2 years' Salesforce or equivalent requiredFamiliarity with dispatching best practices, with hands‑on experience using dispatch software and tools to optimize operations requiredUnderstanding of safety regulations and industry best practices related to field service operations and logistics management requiredProven geographical knowledge of service area and ability to read maps requiredAbility to work flexible hours, including evenings and weekends, as scheduledMust be able to type 40 words per minuteEffective communication in English (speaking, reading, writing, comprehension)Proficiency in Spanish language desirableEssential Duties and ResponsibilitiesService Request ManagementReceives incoming service requests from customersAssigns appropriate technicians based on skills, availability, and locationMonitors technician status and keeps customers informed of ETA and service updatesMaintains accurate records of service calls, including details and technician informationService Call Monitoring and ResolutionMonitors service calls to ensure timely resolution and escalates issues as neededCoordinates with other departments to meet service level agreementsMaintains records of technician availability and adjusts schedules when necessaryDispatch Operations and AdministrationPerforms administrative tasks related to dispatch operations (data entry, filing, report generation)Ensures compliance with company policies and procedures related to service calls, technician safety, and customer serviceContinuous ImprovementContinuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfactionWork Schedule and AvailabilityAbility to work flexible hours, including evenings and weekends, as scheduledOther DutiesSuccessfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal settingBe available to participate in internal or external meetings, special functions, and professional development opportunitiesCross‑train and share knowledge with other team membersSupport routine tasksMaintain a professional appearance, hygiene, and demeanorPerform other related duties as assigned by managementBenefitsIncredible Benefits: 100% Employer‑Paid premiums for medical, dental, vision, and life insuranceInvest in Your Future: 401(k) with a 100% company match up to 4%Time to Recharge: Generous Paid Time Off (PTO), including your birthdayStay Connected: Free Race high‑speed internet and phone service where availableSeniority levelEntry levelEmployment typeFull‑timeJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Race Communications by 2xGet notified about new Dispatcher jobs in Yuba City, CA.#J-18808-Ljbffr

Government Careers

Show more