ADMINISTRATION - Dispatcher

Robertson Electric, 2131 Berkmar Dr., Charlottesville, Virginia, United States of AmericaJob DescriptionPosted Wednesday, July 1, 2026 at 4:00 AMDispatcherRobertson ElectricPosition SummaryRobertson Electric is seeking a dependable, detail-oriented, and customer-focused Customer Service Representative / Dispatcher to join our team. In this role, you will be responsible for coordinating daily schedules, communicating with customers, and dispatching technicians efficiently to ensure exceptional service delivery. The ideal candidate thrives in a fast-paced environment, demonstrates strong organizational skills, and excels at multitasking while maintaining professionalism and accuracy.Key ResponsibilitiesProfessionally handle inbound customer calls, emails, and service requestsSchedule and dispatch technicians based on customer needs, technician availability, and operational prioritiesUtilize ServiceTitan software daily for scheduling, dispatching, customer account management, and job trackingMonitor job progress and provide timely updates to customers and field personnelMaintain accurate records of work orders, schedules, dispatch logs, and customer interactionsCoordinate closely with operations and field teams to ensure services are completed efficiently and on timeAddress customer concerns promptly and elevate issues when necessaryAssist with administrative duties including data entry, reporting, and document managementFollow company policies, procedures, and safety standards at all timesDeliver outstanding customer service while remaining calm and professional in high-volume situationsQualificationsHigh school diploma or equivalent requiredPrevious experience in customer service, dispatching, logistics, or administrative support preferredRequired: Hands‑on experience using ServiceTitan softwareStrong verbal and written communication skillsProficiency with Microsoft Office and dispatch/scheduling softwareExcellent organizational, multitasking, and time-management abilitiesAbility to work independently and collaboratively within a team environmentStrong problem‑solving skills and attention to detailAbility to remain composed and professional under pressurePreferred QualificationsExperience in the electrical, HVAC, plumbing, construction, transportation, service, or logistics industriesFamiliarity with GPS routing and dispatch systemsBilingual communication skills are a plusPhysical RequirementsProlonged periods of sitting and computer workAbility to occasionally lift up to 20 poundsWork ScheduleFull‑time positionMonday through Friday, with occasional overtime or weekend availability as neededCompetitive compensationHealth insurancePaid time offRetirement plan optionsCareer growth and advancement opportunitiesEqual Employment Opportunity StatementRobertson Electric is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.Robertson Electric, 2131 Berkmar Dr., Charlottesville, Virginia, United States of America#J-18808-Ljbffr

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