Dispatcher - Weekends

Welcome to Guardian Fleet Services Careers! As the largest towing, recovery, and specialized transportation fleet in the United States, Guardian Fleet Services stands at the forefront of the industry. With a commitment to excellence, we are continuously expanding our footprint, and we're on the lookout for professionals who are eager to grow their careers with us.At Guardian Fleet Services, we are dedicated to hiring, training, and educating the finest towing professionals across the globe. If you're passionate about making a difference and want to be part of a dynamic team, we invite you to explore our rewarding career opportunities. We offer competitive pay, generous benefits, and a host of other bonuses to ensure our team members thrive both personally and professionally. Join us and become part of a company where your talents are valued and opportunities for advancement abound. Get in touch with us today to start your journey with Guardian Fleet Services!Location: Isaacs Wrecker ServiceTyler, TXJob Id: 465# of Openings: 0$1,500 Sign on BonusWe are looking for a professional and reliable dispatcher to join our team and act as the company's first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.Provide customer service excellence with each and every call.Politely answer emergency and non-emergency calls and document important information.Respond to any issues and follow-up by coordinating with the appropriate departments or field units.Operate and manage a multi-line telephone console system.Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.Prioritize and organize calls according to urgency.Providing customers with pricing information and respond to any queries they may have.Maintain records and Process customer payments.Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.Other duties as assigned.Qualifications, Education, ExperienceHigh School Diploma or EquivalentExcellent communication and interpersonal skills.Ability to answer multiple phone calls in a busy setting.Ability to have a professional demeaner and phone etiquette.Ability to address problems and requests by transmitting information or providing solutions to the team.Ability to read and write in English.Knowledge of Tow book software a plus!Ability to work Days, Nights and WeekendsPhysical RequirementsAbility to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required.Benefits OfferedTwo medical plansVisionEmployer paid Life and AD&DVoluntary Insurance plans401(k) PlanShort Term DisabilityLong Term DisabilityHoliday PayPTOEmployee Assistance ProgramSign on BonusEmployee Referral BonusEEOC Policy StatementGuardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.#J-18808-Ljbffr

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