Dispatcher

BenefitsCompetitive salaryHealth insurancePaid time off401(k)401(k) matchingCompany partiesEmployee discountsTraining & developmentHourly PayMedical, Dental & Vision InsuranceLife Insurance CoverageShort Term DisabilityLong Term Disability401K Match after 90 daysHoliday PayVacation PayAbout the roleWe are seeking a reliable and organized Dispatcher to coordinate the daily schedules of our technicians. The ideal candidate will be the key liaison between customers and field personnel, ensuring prompt and efficient service delivery. Strong communication and problem‑solving skills are essential for success in this role.Shift ScheduleMonday through Friday 10:00-6:30pmResponsibilitiesSchedule and dispatch technicians to customer locations based on urgency, availability, and skillset.Communicate effectively with customers to confirm appointments, update service times, and provide status updates.Monitor field technicians' progress throughout the day and adjust schedules as needed to optimize productivity.Receive and record incoming service requests via phone, email, or software system.Use dispatching software or systems (e.g., Service Titan, House Call Pro, or similar) to assign jobs and manage workflow.Maintain accurate records of service calls, technician assignments, and customer interactions.Handle emergency or high-priority calls and adjust routes or schedules accordingly.Coordinate with warehouse or parts department to ensure technicians have necessary materials.Provide exceptional customer service and follow up on customer satisfaction when needed.Assist with billing preparation and time tracking.RequirementsHigh school diploma or equivalent.Prior experience in dispatching, preferably in Plumbing, Electrical & HVAC, or related home services industry.Excellent organizational and multitasking skills.Strong verbal and written communication skills.Proficient in using dispatching or CRM software. Service Titan a plus.Ability to remain calm under pressure.Knowledge of local service area and geographical awareness is a plus.Qualities for SuccessPeople-oriented and results-driven.A passion for delivering excellent customer service.Competent office software skills.Dedicated to continuous learning.Hardworking, persistent, and dependable.Exhibit a positive and professional attitude.Self-motivated and self-directed.Demonstrate patience, persuasiveness, and persistence.Possess excellent time management and organizational skills.Excel in a fast-paced, high-energy environment.Value collaboration and teamwork.Demonstrate good judgment and creativity.Act with integrity and honesty.Work DetailsExperience level: 2 years.Weekly day range: Monday to Friday.Work setting: In-person Office.#J-18808-Ljbffr

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