Security Dispatch (PM Shift)

DescriptionThe Security Dispatch at Rosen Hotels & Resorts assumes the role of "Communications Coordinator" in all events, including emergencies. The Security Dispatch monitors closed‑circuit television (CCTV) and telex radio communication channels to provide asset protection, prevent illegal activities, and ensure the safety of guests and associates.ResponsibilitiesReceive complaints and requests for assistance from guests, employees, or outside agencies via radio and telephone.Assign or advise Security personnel as needed based on the nature of the request or situation.Maintain accurate records and logs of communication transmissions.Provide outstanding guest service by protecting hotel guests, employees, and property while maintaining a high level of visibility.Respond promptly to emergencies and incidents following appropriate protocols.Follow Company Standards for guest service and maintain a positive and professional attitude with guests and team members.Must have the ability to drive a company‑assigned golf cart or other company‑assigned vehicle.Comply with the company's drug‑free and tobacco/nicotine‑free policy.All other duties as assigned.Experience / Qualifications6+ months of previous security experience required.Must have a Florida State driver's license in current good standing.Must be 21 years or older.Ability to lift - up to 25 lbs. consistently and 50 lbs. infrequently.Stand and walk for long periods.Must be able to legally work in the USA.Education and Certification(s)/License(s)High school diploma or equivalent preferred.Benefits Our Associates EnjoyAffordable Health and Dental InsuranceOn‑site Medical CenterCompetitive CompensationHoliday PayBirthday PayPaid Vacation and Personal DaysTuition Reimbursement and Higher Education Scholarships401(k) Retirement Savings PlanHospitality and Dining DiscountsAccess to our Family Outreach CenterAnd much moreWe are proud to be an equal‑opportunity employer and a drug‑ and nicotine‑free workforce.#J-18808-Ljbffr

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