Dispatcher

Dispatcher – Sila Heating & Air (King of Prussia, PA)Keep the day moving. Keep the board tight. Help techs win.At Sila Heating & Air , our dispatchers don't just answer phones—they run the operation. You'll be the quarterback of the day, making sure the right tech gets to the right job at the right time, maximizing efficiency, revenue, and customer satisfaction.If you thrive in fast-paced environments, can think on your feet, and know how to keep technicians productive and customers happy, this role is for you.What You'll DoDispatch HVAC, plumbing, and electrical service technicians using ServiceTitan to maximize route efficiency and revenue per callManage the daily board: scheduling, rescheduling, and filling open time slotsPrioritize calls based on urgency, location, and technician skillsetCommunicate constantly with technicians, customers, and management throughout the dayMonitor technician progress and adjust schedules in real-timeConfirm appointments and reduce cancellations/no-showsWork closely with CSRs to ensure calls are booked properly and completelyHelp drive average ticket and conversion rates by placing the right tech on the right callHandle high call volume and problem-solve on the flyWhat We're Looking For2+ years of dispatching, scheduling, or coordination experience (HVAC/home services preferred)Experience with ServiceTitan or similar field service softwareStrong communication skills—clear, direct, and professionalAbility to multitask and stay organized under pressureStrong sense of urgency and decision-making abilityTeam player who works well with technicians and office staffComfortable in a fast-paced, performance-driven environmentWhat You'll GetCompetitive hourly pay + performance incentivesFull benefits (Medical, Dental, Vision, 401k with match)Paid time off & holidaysStability with a growing, multi-location company backed by strong leadershipOpportunity to grow within Sila Services across multiple brands and locationsA team environment where your role directly impacts revenue and success$50,000 - $55,000 a year#J-18808-Ljbffr

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