Administrative Dispatcher

Control Transportation Services, Inc. dba Summit Delivery Services (Compton, CA)Control Transportation Services, Inc. dba Summit Delivery Services is a national Brokerage Company providing 3 rd party logistics services. An integral part of our service offering is coordinating Independent Motor Carriers to provide home delivery of large appliances and electronics to consumer homes and businesses on behalf of our clients. We are providing top-tier experiences in the Compton, CA market for a leading retailer of appliances.We are currently seeking to hire an enthusiastic and motivated individual for our Compton, California location. The administrative dispatcher position is a customer service type position. This position will be responsible for managing (populating, auditing, and briefing management) reports and working with routing systems as well as tendering loads, providing dispatch support for independent contractors and performing services.The ideal candidate will have geographical knowledge of Compton, CA and surrounding areas, Microsoft Excel experience, routing systems experience, the ability to solve problems and provide resolution to issues.Responsibilities and DutiesDispatch independent contractors to appropriate locations according to customer needsHandle inbound calls from customers and delivery teamsWork with customer staff in performing daily dutiesConsult with managerial personnel to meet operational goalsRecord and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilitiesDetermine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issuesClaims examination and processFiling organizational paperworkMust be familiar with Microsoft Word and Excel#J-18808-Ljbffr

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