Communication/Dispatch Center

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Category: CommunicationsJob DescriptionPlatinum Security, Inc. has been providing professional service for over 20 years. We pride ourselves on providing the best service available in the private security industry and continually strive to exceed our client's expectations.Your RoleThe primary responsibility of the Dispatch Operator is to provide support and assistance to all callers. An ideal dispatch operator will possess excellent phone etiquette and be able to provide outstanding customer service. We are seeking individuals who can not only work as part of a team but also have exceptional individual work ethic and superior listening skills. If you are a dedicated and professional person looking for a fulfilling career opportunity, consider joining our team!Job SummaryArrive to the shift on timeAnswer and respond incoming callsAccurately document and report information and events from the calls receivedEffectively communicate information to other departments and/or clients in a timely mannerResolve issues and incidents that may occur during the shiftMust be able to multi-task and manage a high volume of incoming and outgoing callsMust be able to type a minimum of 45 wpm with grammatical accuracyMust have strong computer skills (familiarity with Microsoft Word, Outlook, Google & Google Maps)Must possess superior listening skills and be comfortable with repetitive verbiageMinimum QualificationsPrior Call Center/Dispatch experience is required (minimum 6 months)Bilingual in Spanish preferred, but not requiredHigh school diploma or some college education preferredAt least 6 months experience in a customer service setting preferredMust be available to work nights and weekendsJob Type: Full-timePosition: Communication/Dispatch CenterThis position is currently accepting applications.#J-18808-Ljbffr

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