Dispatcher 3 - Tehachapi, CA

1 day ago Be among the first 25 applicantsThis range is provided by Race Communications. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$18.00/yr - $24.00/yrDepartmentCustomer SupportLocationOnsite: Tehachapi, CA. Work will be primarily performed onsite in our office. Occasional travel to and work from other Race offices or other off‑site locations may be required.Compensation$18 to $24 USD per hourAbout UsAs the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non‑profit community advocacy groups, we build next‑generation fiber infrastructure where others won't, serving over 30 communities across the state. Working for Race means being dedicated to bringing cutting‑edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.SummaryThe Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher monitors real‑time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity.Qualifications and ExperienceEligibility for US employment without sponsorshipMinimum of 18 years of ageHigh school diploma, GED, or equivalentMinimum of 1–2 years' experience in dispatch operations, preferably in the telecom industryMinimum of 1–2 years' experience with Salesforce or equivalentFamiliarity with dispatching best practices and hands‑on experience using dispatch softwareUnderstanding of safety regulations and industry best practices related to field service operations and logistics managementProven geographical knowledge of service area and ability to read mapsAbility to work flexible hours, including evenings and weekends, as scheduledTyping speed of 40 words per minuteStrong written and verbal communication in EnglishProficiency in Spanish (desirable)Essential Duties and ResponsibilitiesService Request ManagementReceive incoming service requests from customersAssign appropriate technicians based on skills, availability, and locationMonitor technician status and keep customers informed of ETA and service updatesMaintain accurate records of service calls, including details and technician informationService Call Monitoring and ResolutionMonitor service calls to ensure timely resolution and escalates issues as neededCoordinate with other departments to meet service level agreementsMaintain records of technician availability and adjust schedules when necessaryDispatch Operations and AdministrationPerform administrative tasks related to dispatch operations (data entry, filing, report generation)Ensure compliance with company policies and procedures related to service calls, technician safety, and customer serviceContinuous ImprovementContinuously monitor dispatch operations for opportunities to improve efficiency, quality, and customer satisfactionWork Schedule and AvailabilityWork flexible hours, including evenings and weekends, as scheduledOther DutiesComplete assigned training and examinations, participate in ongoing performance and development reviews, and set goalsBe available for internal or external meetings, special functions, and professional development opportunitiesCross‑train and share knowledge with other team membersSupport routine tasksMaintain a professional appearance, hygiene, and demeanorPerform other related duties as assigned by managementBenefits100% employer‑paid premiums for medical, dental, vision, and life insurance401(k) with a 100% company match up to 4%Generous PTO, including birthdayFree Race high‑speed internet and phone service where availableWhy You'll Love Working HereIncredible benefitsInvest in your futureTime to rechargeStay connectedSeniority level: Entry levelEmployment type: Full‑timeJob function: OtherIndustries: IT Services and IT ConsultingReferrals increase your chances of interviewing at Race Communications by 2x#J-18808-Ljbffr

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