Dispatcher

Discover a more connected career as a Dispatcher (Alpharetta, GA) This is an exciting opportunity to join the Process Improvement Team at UtiliQuest, LLC as a Dispatcher supporting our Southeast Region. UtiliQuest, LLC, a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio, Arkansas and the Eastern US from Florida to New York with over 2,800 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry. In this role, the ideal candidate will manage technician schedules, assign tasks, and coordinate communication between customers, technicians, and other departments. You'll track work status, update records, and ensure timely completion of service requests.Connecting You To Great BenefitsWeekly PaychecksPaid Time Off, Parental Leave, and HolidaysInsurance (including medical, prescription drug, dental, vision, disability, life insurance)401(k) w/ Company MatchStock Purchase PlanEducation ReimbursementLegal InsuranceDiscounts on gym memberships, pet insurance, and much more!What You'll Do As a DispatcherManage and prioritize technician schedules, tasks and quotas to efficiently meet customer needsDispatch orders, messages, and special instructions to technicians and other departmentsTrack work status, provide updates, and escalate issues as necessaryCreate, manage, and close tickets while updating logs as neededHandle and process data from multiple sourcesCreate maps, upload permits, and handle related documentationKeep records of service calls and work ordersMonitor and respond to customer and technician communications to resolve scheduling or service conflictsOther duties as assignedWhat You'll NeedTo be 18 years of age or olderAuthorization to work in the United States for this companyHigh School Diploma, GED equivalent, or relevant work experienceAt least one year of previous dispatch experience is preferredStrong written and oral communication skillsBasic computer skills is preferredPhysical Abilities & ExposuresRoutinely: use keyboard & mouseOccasionally: climb stairs, stand, walk and operate vehicleSalary Range $ xx (remove if not applicable)Why work with usYour career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.UtiliQuest, LLC (“UtiliQuest”) is a quality provider of damage prevention and infrastructure-related services specializing in underground facility locating serving the gas, electric, and telecommunications industries. Headquartered in Alpharetta, Georgia, we have provided locating services since 1985 and proudly serve clients in eighteen states including the District of Columbia. Our experience, innovation, and commitment to providing value-added services have resulted in safer excavations, reduced damages, and improved data accuracy. Our commitment to innovating new technologies specifically designed for the damage prevention industry has given our clients a clear and documented advantage to the common goal of reducing damages. This commitment combined with the people behind it is the foundation of our culture.To learn more about our company and benefits, please visit our website UtiliQuest CareersBuilding stronger solutions togetherDiversity and inclusion are an essential part of our culture and success. Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Show moreShow less#J-18808-Ljbffr

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