Dispatcher (North Charleston, South Carolina, United States)

Description

Communicates information to drivers concerning in-service mechanical failures, accidents, passenger problems, and all other schedule interruptions; also responsible for developing and communicating alternate routes in case of road construction or other roadblocks.
Completes all required daily reports including incident/occurrence reports.
Coordinates and verifies daily assignment of operators for regular shift replacement or re-assignment, ensuring each run has a driver assigned and the run pulls out on time.
Communicates changes in trips, no shows and cancellations.
Reviews the previous days' completed manifests and enters the information.
Receives and schedules trip reservations from eligible clients for either paratransit or rural services.

Requirements

Collaborates with routing specialists and schedulers to optimize routes
Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
Discuss with the client availability to review online reservations
Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
Initiate all outbound calls to the city connect and access
Troubleshoot and resolve potential pick-up problems before they result in service issues
Ensure service on missed pick-ups by coordinating driver movement in the field
Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
Other duties assigned by the operation staff

Education Requirement

High school diploma or GED
Minimum of two (2) years of general work experience, including driving experience and customer service experience.
Must be a minimum of 18 years of age.
Must have been a licensed driver for at least two (2) years.
Ability to work under time constraints and deadlines
Problem-solving and analytical abilities
Good computer skills
A valid Drivers License

Description

Communicates information to drivers concerning in-service mechanical failures, accidents, passenger problems, and all other schedule interruptions; also responsible for developing and communicating alternate routes in case of road construction or other roadblocks.
Completes all required daily reports including incident/occurrence reports.
Coordinates and verifies daily assignment of operators for regular shift replacement or re-assignment, ensuring each run has a driver assigned and the run pulls out on time.
Communicates changes in trips, no shows and cancellations.
Reviews the previous days' completed manifests and enters the information.
Receives and schedules trip reservations from eligible clients for either paratransit or rural services.

Requirements

Collaborates with routing specialists and schedulers to optimize routes
Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
Discuss with the client availability to review online reservations
Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
Initiate all outbound calls to the city connect and access
Troubleshoot and resolve potential pick-up problems before they result in service issues
Ensure service on missed pick-ups by coordinating driver movement in the field
Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
Other duties assigned by the operation staff

Education Requirement

High school diploma or GED
Minimum of two (2) years of general work experience, including driving experience and customer service experience.
Must be a minimum of 18 years of age.
Must have been a licensed driver for at least two (2) years.
Ability to work under time constraints and deadlines
Problem-solving and analytical abilities
Good computer skills
A valid Drivers License

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