Service Support and Dispatch Associate

Job Title: Service Support and Dispatch Associate‑Hybrid roleLocation: Indianola, PA 15051Start Date: ImmediateWe provide a competitive pay and benefits package. This position offers a pay range of $24/hr. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits may include health care, dental, vision, life insurance, 401(k), education assistance, paid time off (including PTO, holidays, and any other paid leave required by law).Key TasksProvides call support for all customer inquiries including parts orders (pricing and shipping details, part numbers), requests for technical resource dispatching, and credit/billing troubleshooting to support the Radiology devices.Manages parts order process and dispatch console for Field Service teams.Supports Client Field Teams by facilitating resolution of system data and supporting Install Dismantle Report updates.Utilizes SAP and CRM systems to professionally document customer/field calls and their resolution; channels include phone, CRM, email and web.Assists in supporting other assigned projects/tasks requiring data input, document research, analysis, metric tracking, and cross‑functional teamwork.Assists in training and onboarding; helps with training documentation and delivery as needed.Skills & QualificationsAssociate degree in business or technical discipline with 6 months of overall experience OR High School Diploma/GED and 2 years of overall experience in a call center environment and/or customer relations/facing or remote service support role.Proficiency in Microsoft Office product suite; specifically Outlook and Excel required as well as familiarity with Microsoft Teams.Working knowledge of CRM systems (e.g., Salesforce, ServiceMax, SAP) preferred.Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.#J-18808-Ljbffr

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