Tier 1 Engineer, Defense Sector Services

This is a hybrid position. Must be eligible to work in the United States. Must be local to Fredericksburg, VA.Magna5 provides a portfolio of managed IT services, including network and desktop management, cybersecurity, private and public cloud services and back‑up and disaster recovery, to name a few. Our clients are small to mid‑size enterprises that look to us to improve their IT performance, enhance the experience of their end‑users, and allow them to focus their resources on projects that are strategic to their organization's business plan.As a member of the Defense Sector team, a Tier 1 Engineer is responsible for customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. The team focuses on delivering managed services in a CMMC compliant fashion. The ability to work independently and remain self‑motivated is a must. A strong work ethic and a proven track record of attendance is essential. The expectation is that the technician will troubleshoot beyond the PC, including troubleshooting servers, network devices, and cloud systems.While the Defense Sector Team is at the core a managed IT team, the problems and issues that you will encounter are often unique to the Defense Industrial Base.ResponsibilitiesResponding to customer support requests for Defense Industrial Base customersInteracting with clients using professionalism and promptnessJointly solving problems through collaboration with team membersProviding quality customer service skills in all forms of communicationCollaborating with team members on escalated customer support requestsDocumenting resolutions and building knowledge base articlesTracking time and activity in the Magna5 ticketing systemUtilizing the Magna5 monitoring and cybersecurity systems to triage alerts and alarmsRequirementsGreat customer serviceDesire to help othersRemote troubleshooting of printers and other devicesRemote troubleshooting of VPN issuesActive Directory/Entra ADOffice 365/Microsoft 365LAN/WAN environmentsPreferred Experience1+ year in a Managed Service Provider environmentExperience with PSA and RMM ToolsExperience working with, within, or adjacent to US Government systemsCAC/PIV/PKIGCC HighAzure GovernmentPreferred SkillsMicrosoft Windows ServerActive DirectoryFundamental understanding of DNS, DHCP and TCP/IPMicrosoft 365 administrationKnowledge of backup technologiesKnowledge of security practices and policiesKnowledge, Skills, and Abilities: RequiredAssociate degree in IT‑related curriculum. Relevant and significant industry experience may provide as a substitute for the education requirement.Preferred CertificationsEngaging in continued certification training and obtaining certifications to improve a skillset is strongly promoted and supported at Magna5.Preferred CertificationsSecurity+Microsoft 365 FundamentalsNetwork+About UsMagna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid‑market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com.Defense Sector OverviewMagna5 Defense Sector operates within the highly regulated US Defense Industrial Base (DIB) acting as remote and onsite support for DIB organizations in a CMMC level 2 compliant fashion. The Defense Sector is a small agile team within the greater Magna5 organization.Work PerksPrimarily work from home remotely.Paid time off including paid holidays and floating holidays.Bonus potential based on individual and company performance.Highly competitive and flexible medical, dental, and vision benefits plans.401(k) with generous employer match.Tailored life and disability insurance plans.Full reimbursement for approved professional certification and career enriching opportunities#J-18808-Ljbffr

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