Dispatcher

Dispatcher What will your job look like?In partnership with the City of Scottsdale the Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).Location: 9191 E San Salvador Dr, Scottsdale, AZ 85258What You'll Do (Essential Functions) Assist with all phone call information and dispatching of ridesOrganize and route trips based on schedule and location to ensure optimal performanceProvide assistance to drivers for directions to destinationsAssist drivers and transportation providers with problems or issues relating to schedulingEstablish and maintain effective communication with transportation providersReport and record all incidents to the applicable managerDocument and report provider no shows or on-time-performance issuesInform transportation providers of their next-days trips and any new trips that occurMonitor radio, telephones and on-road provision of service for qualityRecord time of departure, destination, and expected time of returnProvide feedback on drivers' performanceWhat We're Looking For (Knowledge, Skills & Abilities) Experience working in a supervisory role preferredKnowledge of DOT and FTA safety regulations preferredThorough knowledge of accident investigation preferredKnowledge of Safety and training practices and proceduresAbility to communicate, teach and mentor employeesMust be able to demonstrate conflict resolution skillsQuick to process information and make adjustments or recommendationsSkills in the use of computers, including Microsoft Word, Excel and other Microsoft applicationsQualifications High School Diploma or G.E.D. equivalentMust pass criminal background check and investigation & Motor Vehicle Record checkPossess valid authorization to work in the United States2+ years in transportation routing, dispatching, and scheduling expertise preferred1 year experience working with the applicable transit scheduling system preferredKnowledge of GPS and GIS systems preferredWhat's in it for youHealth and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveTuition ReimbursementPerks Discount ProgramLeadership Mentoring OpportunitiesEqual Opportunity Employer: MTM Transit is an equal opportunity employer. MTM Transit considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM Transit's People & Culture.

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