Dispatcher

Dispatcher Veolia has acquired Clean Earth. As Clean Earth completes its integration into Veolia, recruiting and hiring for this role is being managed in partnership with the Clean Earth talent acquisition team.Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.Under immediate direction, provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each CSR daily in the interest of efficient customer service.Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.Provides highest level of customer service to all customers in line with Customer objectives.Monitor and escalate CIC's to supervisor & Assist walk-in customersResponsible for All Logistics/TransportationUnderstand and review daily the Atlas routing systemConduct daily debriefs for all driversAssist with Team Member electronic issues or concernsBuild and print routes for drivers daily, including but not limited to shipping documents, route sheets, shipping labelsDispatch drivers for extra, early service or missed pick-upsCreate load sheetsReviews driver's paperwork (DVIR's, ELD Logs) and DQF filesReview and updates routes, new customers based on daily communication, reroutes existing customers as requiredDebrief drivers in accordance with written SOP'sComplete consolidated manifests for trailer shipmentsEnsures that routes are balanced dailyForwards DVIR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance requestAssists drivers with problems/issues as issues arise (during the day or at the end of the route)Prepares reviews and stamps all manifestsAssists Trans Supervisor/Manager as needed/directedHandle 3rd Party Hauler paperworkTrack and input DOT hours/ JJ Keller.Monitors Company policies and procedures, communicating to staff, as necessaryCommunicate performance standards and objectivesMonitors operations and work of all CSRsKeeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetingsPerform any other administrative duties assigned by managementRequired Qualifications:A high school diploma or GEDOne or more years of experience as an Administrative AssistantPreferred qualifications include:Two or more years of transportation/logistics experienceExperience developing routes using a routing software; Descartes experience idealHighly developed verbal and written communication skills in EnglishAbility to work safely and carefully to prevent injury to self or othersKnowledge of Microsoft Office suite including Excel, Word, Teams, SharePoint, Outlook, and PowerPointAbility to maintain a safe and compliant workplaceBenefits: Comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, tuition reimbursement, paid volunteering and more. In addition, commencing no later than January 1, 2027, benefits package will include participation in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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