Dispatcher

Summary

DispatcherThe Dispatcher coordinates daily transportation and logistics operations, including routing, scheduling, and communication with drivers, carriers, customers, and internal teams. This role supports efficient delivery execution, resolves operational issues, and may focus on transportation or logistics based on business needs.Essential ResponsibilitiesCoordinate daily dispatch operations, including routing, scheduling, and load planningAssist with backhauls, routing procedures, and overall logistics coordinationCommunicate with drivers, carriers, customers, and internal teams regarding delivery schedules and shipment statusAnswer and manage incoming calls related to delivery issues, customer inquiries, and logistics coordinationConfirm and schedule pickup and delivery appointments and ensure freight readinessCreate, update, and maintain dispatch records, shipment logs, and transportation management system entriesProcess orders, bills of lading, and required documentation accurately and timelyMaintain organized records of all logistics and dispatch documentationMonitor daily operations and resolve logistics and delivery issues as they ariseCoordinate load planning and support common carrier shipments and pickupsMaintain accurate reporting, including daily shipment logs and operational reportsSupport communication across Transportation, Sales, Customer Service, and Logistics teamsTrack and communicate delays, issues, or changes to ensure service levels are maintainedCross-train in dispatch, routing, and logistics functions to support team operationsExercise independent decision-making using discretion and judgment in resolving operational issuesMinimum QualificationsHigh school diploma or equivalent work-related experienceStrong written and verbal communication skillsStrong organizational skills with attention to detail and follow-upAbility to multi-task and manage a high-volume workload in a fast-paced environmentCustomer service mindset with experience handling calls and resolving issuesWorking knowledge of Microsoft Outlook, Word, and ExcelAbility to work independently and within a team environmentPreferred QualificationsExperience in transportation, logistics, dispatching, or distribution environments preferredExperience with routing or transportation management systems (e.g., RoadNet or similar) preferredKnowledge of freight coordination, carrier communication, or 3PL environments preferredAbility to adapt to changing priorities in a fast-paced environmentFerraro Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Description

DispatcherThe Dispatcher coordinates daily transportation and logistics operations, including routing, scheduling, and communication with drivers, carriers, customers, and internal teams. This role supports efficient delivery execution, resolves operational issues, and may focus on transportation or logistics based on business needs.Essential ResponsibilitiesCoordinate daily dispatch operations, including routing, scheduling, and load planningAssist with backhauls, routing procedures, and overall logistics coordinationCommunicate with drivers, carriers, customers, and internal teams regarding delivery schedules and shipment statusAnswer and manage incoming calls related to delivery issues, customer inquiries, and logistics coordinationConfirm and schedule pickup and delivery appointments and ensure freight readinessCreate, update, and maintain dispatch records, shipment logs, and transportation management system entriesProcess orders, bills of lading, and required documentation accurately and timelyMaintain organized records of all logistics and dispatch documentationMonitor daily operations and resolve logistics and delivery issues as they ariseCoordinate load planning and support common carrier shipments and pickupsMaintain accurate reporting, including daily shipment logs and operational reportsSupport communication across Transportation, Sales, Customer Service, and Logistics teamsTrack and communicate delays, issues, or changes to ensure service levels are maintainedCross-train in dispatch, routing, and logistics functions to support team operationsExercise independent decision-making using discretion and judgment in resolving operational issuesMinimum QualificationsHigh school diploma or equivalent work-related experienceStrong written and verbal communication skillsStrong organizational skills with attention to detail and follow-upAbility to multi-task and manage a high-volume workload in a fast-paced environmentCustomer service mindset with experience handling calls and resolving issuesWorking knowledge of Microsoft Outlook, Word, and ExcelAbility to work independently and within a team environmentPreferred QualificationsExperience in transportation, logistics, dispatching, or distribution environments preferredExperience with routing or transportation management systems (e.g., RoadNet or similar) preferredKnowledge of freight coordination, carrier communication, or 3PL environments preferredAbility to adapt to changing priorities in a fast-paced environmentFerraro Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.