Code Enforcement Officer

Job Title

Code Enforcement Officer

Job Description

The purpose of this position is to protect the health, safety and welfare of the general public and to enhance the quality of life within the City of Farmers Branch through the education and enforcement of various regulatory standards including, but not limited to, property maintenance requirements, building standards, business regulations, solid waste regulations and zoning requirements.

Essential Job Functions

Performs a variety of standard code enforcement functions on properties within the city to assess compliant or non-compliant status with city code. This includes, but is not limited to:

• Conducting field inspections on varying types of properties;
• Participating in the execution of one or more specialized Code Enforcement program(s);
• Assessing inspection results to determine compliance or a correct path for compliance;
• Performing various forms of research including, but not limited to, property histories, public records, court documents, maps, etc.;
• Generating and issuing documentation in the forms of letters, notices, citations, work orders, and legal documents;
• Effectively managing an appropriate caseload, documenting case activities and evidence, tracking conversations with government officials, the public, and other city staff;
• Maintaining successful working relationships with other city staff to correct code issues, resolve complaints, respond to inquiries, perform research, etc.;
• Testifying in municipal court as required;
• Working closely with sometimes frustrated members of the public to assist them in gaining compliance with city ordinances in the most customer-friendly manner possible;
• Attending neighborhood meetings (sometimes outside of normal working hours) to engage and educate the public about city ordinances and processes while providing information and responding to neighborhood concerns;
• Performs other duties as assigned.

Education and Experience

A high school diploma or GED equivalent; At least three years of experience in customer service and problem solving. Up to two years of directly related experience in inspections preferred. Preference will be given to candidates with code inspections experience. At least one year of experience in Microsoft Word and Microsoft Outlook. Employment is conditional upon successful completion of a criminal background check, drug and alcohol test, and a motor vehicle review.

Knowledge, Skills and Abilities

• Ability to manage an appropriate case load with little supervision;
• Ability to communicate effectively both verbally and in writing;
• Ability to learn and use various types of computer software and hardware effectively and in accordance with city and departmental policies;
• Ability to form and maintain effective relationships with coworkers and customers;
• Ability to maintain regular and punctual attendance;
• Ability to learn and retain relevant knowledge and skills to competently complete work responsibilities;
• Ability to analyze problems, make objective decisions, and execute them without prompting;
• Ability to demonstrate action that promote professionalism and credibility for the organization;
• Ability to demonstrate accountability in completing tasks, projects, or other work assignments on time and in accordance with performance expectations;
• Ability to consistently demonstrate understanding, courtesy, tact, empathy, and active listening;
• Ability to demonstrate a high level of skill in time management, following instructions, and accepting constructive feedback; and
• Ability to contribute to a work atmosphere of trust and teamwork while avoiding actions that negatively impact staff morale

Special Requirements

• Must be willing to work occasional nights and weekends, as necessary

Licenses and Certificates

• Must possess and maintain a valid driver's license with a good driving record
• Texas Code Enforcement Officer License required or ability to obtain within 18 months of employment.

Work Environment

Exposed to weather conditions when performing inspections. Job requires walking for extended periods of time and occasionally on uneven terrain, climbing stairs, light carrying, climbing, driving, stooping, kneeling, pulling, and reaching while making inspections.

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