Emergency Dispatch Operator

Nature and Scope
This position is fully responsible for receiving, evaluating, processing and dispatching emergency and non-emergency calls for assistance from the general public and other public safety agencies following established procedures. The Communications Specialist is also responsible for initiating Emergency Medical Dispatch (EMD) pre-arrival instructions in accordance with approved protocols. Job activity often includes a rotating shift, nights, weekends, holiday, and overtime as required.

Entry Qualifications:
To fulfill the requirements for this position the incumbent must:
• have demonstrated the ability to handle multiple tasks efficiently and effectively.
• possess the ability to speak clearly and concisely over the radio and telephone.
• have demonstrated excellent verbal and written communication skills.
• have demonstrated the ability to function and maintain composure and professionalism under stressful conditions.
• have demonstrated the ability to handle telephone communication with courtesy and efficiency.
• An extensive background working in a multi-agency (Police, Fire, EMS) communications center may be considered in lieu of the above or be certified within their training/orientation period.
• possess minimal typing skills.
• have knowledge of emergency dispatching methods using various communications equipment, including CAD or similar equipment.
• have prior experience as a public safety dispatcher.
• be a certified EMD (Emergency Medical Dispatcher) or be certified within one (1) year of being employed as a Communications Specialist I.

Education and/or Experience:
High school diploma or general education degree (GED); One-year related experience and/or training.

EmergyCare is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

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