DISPATCHER

Summary

ROLE AND RESPONSIBILITIES - Build positive relationships with drivers to best maximize retention levels, increase on time delivery percentages and achieve top-tier customer service. - Manage high volume of calls from owner operator, lease purchase, and/or company drivers and prioritize calls. - Communicate effectively and regularly with customers on issues, delays, etc. - Receive and dispatch orders for pick-up and delivery. - Enter data in computer system and maintain logs and records of calls, activities and other information. - Ensure full compliance with administrative policies and federal and state regulatory compliance to mitigate safety risks and improve efficiency. - Work one on one with the safety department on driver accidents, etc. - Keep accurate details on drivers' trailers, current trailer, dropped trailer, etc. - Issue advances and comchecks to drivers. - Report OSD to CSRs and/or claims department. - Update precise in and out times at shippers and receivers for drivers. - Other duties as may be assigned. QUALIFICATIONS AND EDUCATION REQUIREMENTS - College degree in related field preferred. - Previous dispatch experience preferred. - Knowledge of the Trucking Industry/Refrigerator Transportation a plus. - Active listener with excellent communication skills. - Must have sound judgment and critical thinking skills. - Must be able to recognize when immediate action is necessary and to implement the required actions within a reasonable time. PREFERRED SKILLS - Adaptable - Ability to manage high volume of calls and technology - Respectful and professional demeanor. - Strong time management skills. - Ability to handle stress well. Weekend Day Shift: Thursday thru Sunday (7 am until 5 pm) Compensation details: 37700-45700 Yearly Salary PI7dcd17d4eceb-25448-41208528a25371ca-cde7-4fb6-ba87-2cf40b156c8b

Job Description

ROLE AND RESPONSIBILITIES - Build positive relationships with drivers to best maximize retention levels, increase on time delivery percentages and achieve top-tier customer service. - Manage high volume of calls from owner operator, lease purchase, and/or company drivers and prioritize calls. - Communicate effectively and regularly with customers on issues, delays, etc. - Receive and dispatch orders for pick-up and delivery. - Enter data in computer system and maintain logs and records of calls, activities and other information. - Ensure full compliance with administrative policies and federal and state regulatory compliance to mitigate safety risks and improve efficiency. - Work one on one with the safety department on driver accidents, etc. - Keep accurate details on drivers' trailers, current trailer, dropped trailer, etc. - Issue advances and comchecks to drivers. - Report OSD to CSRs and/or claims department. - Update precise in and out times at shippers and receivers for drivers. - Other duties as may be assigned. QUALIFICATIONS AND EDUCATION REQUIREMENTS - College degree in related field preferred. - Previous dispatch experience preferred. - Knowledge of the Trucking Industry/Refrigerator Transportation a plus. - Active listener with excellent communication skills. - Must have sound judgment and critical thinking skills. - Must be able to recognize when immediate action is necessary and to implement the required actions within a reasonable time. PREFERRED SKILLS - Adaptable - Ability to manage high volume of calls and technology - Respectful and professional demeanor. - Strong time management skills. - Ability to handle stress well. Weekend Day Shift: Thursday thru Sunday (7 am until 5 pm) Compensation details: 37700-45700 Yearly Salary PI7dcd17d4eceb-25448-41208528a25371ca-cde7-4fb6-ba87-2cf40b156c8b