SURVEILLANCE AGENT (FT)

Summary

Introduction
...

Overview
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Will be expected to work closely with Law Enforcement to assist with investigations and provide documentation allowed by company policy.

• Maintains surveillance watch in designated area and activities.

• Records any irregular activity as required.

• Physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.

• Report verbally and in writing any violations of gaming, company policy and procedures and any safety considerations to the appropriate Supervisor or Director.

• Reports and offer solution to any area of vulnerability to loss from internal or external sources.

• Maintains thorough knowledge gaming regulations, company policy and other department procedures.

• Maintains compliance with Surveillance Department procedures and company policy.

• Work on special projects and investigations as assigned by Surveillance Assistant Shift Manager or Director of Surveillance.

• Maintain strict confidence regarding company matters.

• Adhere to established policies and procedures regarding customer service standards.

• Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.

Requirements

• High school diploma or equivalent.

• Background in video or electronics preferred.

• Casino and support service experience preferred.

• Must pass a basic surveillance aptitude test gauging math skills.

• Good interpersonal skills.

• Thorough knowledge of casino games and casino operations preferred.

• Thorough knowledge of casino cheating, scams, card-counting and player evaluations preferred.

• Ability to sustain a high level of confidentiality and professionalism.

• Must possess basic computer knowledge (including Microsoft Office).

Job Description

Introduction
...

Overview
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Will be expected to work closely with Law Enforcement to assist with investigations and provide documentation allowed by company policy.

• Maintains surveillance watch in designated area and activities.

• Records any irregular activity as required.

• Physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.

• Report verbally and in writing any violations of gaming, company policy and procedures and any safety considerations to the appropriate Supervisor or Director.

• Reports and offer solution to any area of vulnerability to loss from internal or external sources.

• Maintains thorough knowledge gaming regulations, company policy and other department procedures.

• Maintains compliance with Surveillance Department procedures and company policy.

• Work on special projects and investigations as assigned by Surveillance Assistant Shift Manager or Director of Surveillance.

• Maintain strict confidence regarding company matters.

• Adhere to established policies and procedures regarding customer service standards.

• Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.

Requirements

• High school diploma or equivalent.

• Background in video or electronics preferred.

• Casino and support service experience preferred.

• Must pass a basic surveillance aptitude test gauging math skills.

• Good interpersonal skills.

• Thorough knowledge of casino games and casino operations preferred.

• Thorough knowledge of casino cheating, scams, card-counting and player evaluations preferred.

• Ability to sustain a high level of confidentiality and professionalism.

• Must possess basic computer knowledge (including Microsoft Office).