Dispatcher

Summary

Description

• Communicates information to drivers concerning in-service mechanical failures, accidents, passenger incidents and all other schedule interruptions; also responsible for developing and communicating alternate routes in case of road construction or other roadblocks.
• Completes all required reports including incident/occurrence reports.
• Coordinates and verifies daily assignment of operators for regular shift replacement or re-assignment ensuring each run has a driver assigned and the run pulls on time.
• Uses computerized routing and scheduling software program to monitor vehicles and trips. After an initial training period, employees are assigned a shift to receive calls and dispatch vehicles in accordance with established procedures
• Communicates changes in trips, no shows and cancellations.
• Reviews the previous days completed manifests and enters the information.
• Collaborates with routing specialists and schedulers to optimize routes.
• Dispatches drivers using information provided by the clients through the reservation department and the online reservation application.
• Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out.
• Discuss with the client availability to review online reservations.
• Field incoming calls for the exact day requests, ensure availability and examine possible route changes.
• Initiate all outbound calls to the city connect and access.
• Troubleshot and resolve potential pick-up problems before they result in service issues.
• Ensure service on missed pick-ups by coordinating driver movement in the field.
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Other duties as assigned by management.

Minimum Qualifications:

• Must be at least 21 years of age
• High school diploma or equivalent required
• Minimum of two (2) years of dispatching experience required
• Must have a valid South Carolina Class B CDL with Passenger Endorsement
• Must be able to work under time constraints and deadlines
• Must have problem-solving and analytical abilities.
• Proficiency using Microsoft Excel, Word, and PowerPoint is preferred
• Public transportation experience preferred
• Prior dispatch/supervisory experience preferred.

Benefits:

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision/ 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!

Job Description

Description

• Communicates information to drivers concerning in-service mechanical failures, accidents, passenger incidents and all other schedule interruptions; also responsible for developing and communicating alternate routes in case of road construction or other roadblocks.
• Completes all required reports including incident/occurrence reports.
• Coordinates and verifies daily assignment of operators for regular shift replacement or re-assignment ensuring each run has a driver assigned and the run pulls on time.
• Uses computerized routing and scheduling software program to monitor vehicles and trips. After an initial training period, employees are assigned a shift to receive calls and dispatch vehicles in accordance with established procedures
• Communicates changes in trips, no shows and cancellations.
• Reviews the previous days completed manifests and enters the information.
• Collaborates with routing specialists and schedulers to optimize routes.
• Dispatches drivers using information provided by the clients through the reservation department and the online reservation application.
• Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out.
• Discuss with the client availability to review online reservations.
• Field incoming calls for the exact day requests, ensure availability and examine possible route changes.
• Initiate all outbound calls to the city connect and access.
• Troubleshot and resolve potential pick-up problems before they result in service issues.
• Ensure service on missed pick-ups by coordinating driver movement in the field.
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Other duties as assigned by management.

Minimum Qualifications:

• Must be at least 21 years of age
• High school diploma or equivalent required
• Minimum of two (2) years of dispatching experience required
• Must have a valid South Carolina Class B CDL with Passenger Endorsement
• Must be able to work under time constraints and deadlines
• Must have problem-solving and analytical abilities.
• Proficiency using Microsoft Excel, Word, and PowerPoint is preferred
• Public transportation experience preferred
• Prior dispatch/supervisory experience preferred.

Benefits:

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision/ 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!