Evening Dispatcher

Summary

Evening Dispatcher We have an excellent opportunity available for an Evening Dispatcher, located in our Chicago Call Center located in Lombard, IL. The hours of this shift will be from 3:30pm-12:00am, weekends and holidays as assigned. The hourly pay range for this position is between $19.00-$21.00, depending on experience.Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.Roto-Rooter, America's premiere plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history, but it's our future that has us so excited!Responsibilities Liaison between our field technicians and customers nationwide.Distribute jobs to field technicians.Manage the workload of field technicians throughout the Eastern portion of the country.Interact with customers to keep them informed of the status of their assigned field technician's arrival.Relay necessary job information to the field technician.Resolve any customer service issues.Requirements Self-starter who is organized and thorough with attention to detail and thrives in a bustling environmentAble to multi taskExcellent customer service skillsSolid computer skills (Microsoft Word and Excel)AS400 knowledge preferredBenefits At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including:Medical insurance with a Prescription Drug CardAccident and Critical Illness InsuranceDental InsuranceVision InsurancePaid VacationPaid TrainingLife InsuranceMatching 401K Retirement Savings PlanTuition ReimbursementProfit SharingRoto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

Job Description

Evening Dispatcher We have an excellent opportunity available for an Evening Dispatcher, located in our Chicago Call Center located in Lombard, IL. The hours of this shift will be from 3:30pm-12:00am, weekends and holidays as assigned. The hourly pay range for this position is between $19.00-$21.00, depending on experience.Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.Roto-Rooter, America's premiere plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history, but it's our future that has us so excited!Responsibilities Liaison between our field technicians and customers nationwide.Distribute jobs to field technicians.Manage the workload of field technicians throughout the Eastern portion of the country.Interact with customers to keep them informed of the status of their assigned field technician's arrival.Relay necessary job information to the field technician.Resolve any customer service issues.Requirements Self-starter who is organized and thorough with attention to detail and thrives in a bustling environmentAble to multi taskExcellent customer service skillsSolid computer skills (Microsoft Word and Excel)AS400 knowledge preferredBenefits At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including:Medical insurance with a Prescription Drug CardAccident and Critical Illness InsuranceDental InsuranceVision InsurancePaid VacationPaid TrainingLife InsuranceMatching 401K Retirement Savings PlanTuition ReimbursementProfit SharingRoto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.