Assistant Dispatcher

Summary

Administrative Office Professional McDonald, PA (South Fayette Township) – Full-Time – Benefits + Bonus EligibleABOUT US Jeffco Enterprises, LLC is a family-owned plumbing and property services company proudly serving the Greater Pittsburgh region. We are built on integrity, reliability, and exceptional customer service — and we're growing!THE ROLE This is a high-impact, multi-faceted office position reporting directly to our President & COO, Jeffrey L. Davidson. You will be the operational backbone of our daily service business — managing customer calls, dispatching field technicians, monitoring job progress, processing payroll, and supporting service operations management.WHAT YOU'LL DO Answer and manage all incoming customer service calls and inquiriesDispatch and schedule plumbing technicians daily using Service TitanMonitor field technicians in real time and track job progress throughout the dayProcess weekly technician payroll and maintain accurate time and attendance recordsPrepare invoices, work order closings, and management reports in Service TitanSupport the President & COO in daily service operations and coordinationREQUIRED QUALIFICATIONS — MUST HAVE Minimum 2 years of hands‑on Service Titan experience — dispatching, scheduling, and invoicingMinimum 2 years of experience in a plumbing service company environmentProven customer service and customer relations skills in a trades or home services settingExperience with field dispatch coordination and technician schedulingPayroll or time sheet processing experienceStrong written and verbal communication, organization, and multi-tasking skillsProficiency with Microsoft Office — Word, Excel, and OutlookCOMPENSATION & BENEFITS Competitive base salary — commensurate with Service Titan experience and qualificationsFull benefits package including health insurance optionsPaid time off and company‑recognized holidaysPerformance‑based incentive and bonus programClear growth path to a senior Service Operations Manager roleFamily‑oriented team culture where your work is recognized and valuedBENEFITS 401(k) matchingBonus based on performanceCompetitive salaryEmployee discountsOpportunity for advancementPaid time offTraining & developmentTuition assistanceJeffco Enterprises, LLC is an Equal Opportunity Employer.#J-18808-Ljbffr

Job Description

Administrative Office Professional McDonald, PA (South Fayette Township) – Full-Time – Benefits + Bonus EligibleABOUT US Jeffco Enterprises, LLC is a family-owned plumbing and property services company proudly serving the Greater Pittsburgh region. We are built on integrity, reliability, and exceptional customer service — and we're growing!THE ROLE This is a high-impact, multi-faceted office position reporting directly to our President & COO, Jeffrey L. Davidson. You will be the operational backbone of our daily service business — managing customer calls, dispatching field technicians, monitoring job progress, processing payroll, and supporting service operations management.WHAT YOU'LL DO Answer and manage all incoming customer service calls and inquiriesDispatch and schedule plumbing technicians daily using Service TitanMonitor field technicians in real time and track job progress throughout the dayProcess weekly technician payroll and maintain accurate time and attendance recordsPrepare invoices, work order closings, and management reports in Service TitanSupport the President & COO in daily service operations and coordinationREQUIRED QUALIFICATIONS — MUST HAVE Minimum 2 years of hands‑on Service Titan experience — dispatching, scheduling, and invoicingMinimum 2 years of experience in a plumbing service company environmentProven customer service and customer relations skills in a trades or home services settingExperience with field dispatch coordination and technician schedulingPayroll or time sheet processing experienceStrong written and verbal communication, organization, and multi-tasking skillsProficiency with Microsoft Office — Word, Excel, and OutlookCOMPENSATION & BENEFITS Competitive base salary — commensurate with Service Titan experience and qualificationsFull benefits package including health insurance optionsPaid time off and company‑recognized holidaysPerformance‑based incentive and bonus programClear growth path to a senior Service Operations Manager roleFamily‑oriented team culture where your work is recognized and valuedBENEFITS 401(k) matchingBonus based on performanceCompetitive salaryEmployee discountsOpportunity for advancementPaid time offTraining & developmentTuition assistanceJeffco Enterprises, LLC is an Equal Opportunity Employer.#J-18808-Ljbffr