Dispatch Specialist

Summary

Be the Voice Behind Exceptional Guest Experiences

Villatel is seeking a highly organized, proactive Dispatch Specialist to support our Operations team. In this role, you'll serve as the central command hub-coordinating service requests across maintenance and guest experience to ensure every detail is handled seamlessly.

This is a high-impact position where communication, quick thinking, and attention to detail come together to create exceptional guest experiences. If you thrive in a fast-paced environment and enjoy being the person who keeps everything running smoothly, we want to hear from you.

What You'll Do

• Monitor incoming service requests from multiple channels including phone, email, and digital platforms
• Identify and address delays or service gaps to ensure timely resolution
• Prioritize and assign tasks based on urgency, request type, and team availability
• Ensure all service requests are handled efficiently and meet guest satisfaction standards
• Maintain accurate, real-time records of requests, assignments, and completion status
• Coordinate closely with maintenance, housekeeping, guest services, and leadership teams
• Communicate directly with guests to gather details, provide updates, and confirm satisfaction
• Conduct follow-ups to ensure all issues are fully resolved

What You Bring

• High School Diploma or equivalent required; Associate or Bachelor's degree in Hospitality, Business, or related field preferred
• Previous experience in dispatching, coordination, or customer service-preferably in hospitality
• Excellent verbal and written communication skills with a professional, guest-focused approach
• Strong organizational skills with exceptional attention to detail
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment
• Proficiency with dispatching systems, property management systems (PMS), and Microsoft Office
• A collaborative mindset with the ability to work effectively across departments
• Calm, composed, and solutions-oriented under pressure
• Flexibility to work evenings, weekends, and holidays as needed

Why Join Villatel?

• Be at the center of resort operations-every team depends on you
• Play a key role in delivering seamless, memorable guest experiences
• Work in a dynamic, fast-paced environment where no two days are the same
• Join a team that values collaboration, efficiency, and service excellence

If you're ready to take ownership of the flow of operations and make a direct impact on guest satisfaction, apply today and become a vital part of the Villatel experience.

Job Description

Be the Voice Behind Exceptional Guest Experiences

Villatel is seeking a highly organized, proactive Dispatch Specialist to support our Operations team. In this role, you'll serve as the central command hub-coordinating service requests across maintenance and guest experience to ensure every detail is handled seamlessly.

This is a high-impact position where communication, quick thinking, and attention to detail come together to create exceptional guest experiences. If you thrive in a fast-paced environment and enjoy being the person who keeps everything running smoothly, we want to hear from you.

What You'll Do

• Monitor incoming service requests from multiple channels including phone, email, and digital platforms
• Identify and address delays or service gaps to ensure timely resolution
• Prioritize and assign tasks based on urgency, request type, and team availability
• Ensure all service requests are handled efficiently and meet guest satisfaction standards
• Maintain accurate, real-time records of requests, assignments, and completion status
• Coordinate closely with maintenance, housekeeping, guest services, and leadership teams
• Communicate directly with guests to gather details, provide updates, and confirm satisfaction
• Conduct follow-ups to ensure all issues are fully resolved

What You Bring

• High School Diploma or equivalent required; Associate or Bachelor's degree in Hospitality, Business, or related field preferred
• Previous experience in dispatching, coordination, or customer service-preferably in hospitality
• Excellent verbal and written communication skills with a professional, guest-focused approach
• Strong organizational skills with exceptional attention to detail
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment
• Proficiency with dispatching systems, property management systems (PMS), and Microsoft Office
• A collaborative mindset with the ability to work effectively across departments
• Calm, composed, and solutions-oriented under pressure
• Flexibility to work evenings, weekends, and holidays as needed

Why Join Villatel?

• Be at the center of resort operations-every team depends on you
• Play a key role in delivering seamless, memorable guest experiences
• Work in a dynamic, fast-paced environment where no two days are the same
• Join a team that values collaboration, efficiency, and service excellence

If you're ready to take ownership of the flow of operations and make a direct impact on guest satisfaction, apply today and become a vital part of the Villatel experience.