Telecommunicator (911 Operator/Dispatcher)

Summary

Communications Operator (911 Operator/Dispatcher)A Communications Operator (911 Operator/Dispatcher) is a Public Safety Telecommunicator that is responsible for answering, processing, prioritizing, and dispatching incoming emergency and non-emergency calls for service using a computer-aided dispatching system. A Communications Operator is an essential part of the First Responders team that receives calls from the public concerning law enforcement, fire, or medical emergencies. The Communications Operator evaluates the situation and decides which services to utilize by relaying instructions, asking questions, and obtaining pertinent information. The Communications Operator will then notify the appropriate field personnel (Deputies, Firefighters, EMT's) of where to respond via radio while providing pertinent information about the call for service while entering data into the computer-aided dispatch system. This position requires dedicated personnel that have the ability to handle and manage emergency situations, work within a fast-paced environment, and have the ability to multitask. This position is highly rewarding by providing help to our citizens and visitors when they need help the most.***Sign-on Bonus*** - $3,000.00Requirements:Must have a High School Diploma or G.E.D.Must be able to work rotating shifts, night shifts, weekends, holidays, and be available for on-call.Must be able to work 12-hour shifts; Day Shift 6:00 a.m. to 6:00 p.m. and Night Shift 6:00 p.m. to 6:00 a.m. with a four-month rotation.Must be able to type 30 WPM, 90% accuracy.Must pass the Ergometrics ECOMM National Exam.Successfully pass a truth verification exam, drug screen, audiometry exam and a psychological evaluation.Must be able to multi-task and work within a high-stress environment.No tattoos on the head, face, neck, hands, or other areas that cannot be concealed. Tattoos must not be excessive or offensive in nature.Must be willing to give a three-year commitment to the Communications division.Benefits:Health, dental, life, and long-term disability insuranceFree health clinic/prescriptions for employee and familyFRS Retirement PlanCompensation:192 hours of PTO, plus 12 paid holidays a yearEducation Reimbursement/College Degree IncentiveNight shift differentialLongevity Benefit

Job Description

Communications Operator (911 Operator/Dispatcher)A Communications Operator (911 Operator/Dispatcher) is a Public Safety Telecommunicator that is responsible for answering, processing, prioritizing, and dispatching incoming emergency and non-emergency calls for service using a computer-aided dispatching system. A Communications Operator is an essential part of the First Responders team that receives calls from the public concerning law enforcement, fire, or medical emergencies. The Communications Operator evaluates the situation and decides which services to utilize by relaying instructions, asking questions, and obtaining pertinent information. The Communications Operator will then notify the appropriate field personnel (Deputies, Firefighters, EMT's) of where to respond via radio while providing pertinent information about the call for service while entering data into the computer-aided dispatch system. This position requires dedicated personnel that have the ability to handle and manage emergency situations, work within a fast-paced environment, and have the ability to multitask. This position is highly rewarding by providing help to our citizens and visitors when they need help the most.***Sign-on Bonus*** - $3,000.00Requirements:Must have a High School Diploma or G.E.D.Must be able to work rotating shifts, night shifts, weekends, holidays, and be available for on-call.Must be able to work 12-hour shifts; Day Shift 6:00 a.m. to 6:00 p.m. and Night Shift 6:00 p.m. to 6:00 a.m. with a four-month rotation.Must be able to type 30 WPM, 90% accuracy.Must pass the Ergometrics ECOMM National Exam.Successfully pass a truth verification exam, drug screen, audiometry exam and a psychological evaluation.Must be able to multi-task and work within a high-stress environment.No tattoos on the head, face, neck, hands, or other areas that cannot be concealed. Tattoos must not be excessive or offensive in nature.Must be willing to give a three-year commitment to the Communications division.Benefits:Health, dental, life, and long-term disability insuranceFree health clinic/prescriptions for employee and familyFRS Retirement PlanCompensation:192 hours of PTO, plus 12 paid holidays a yearEducation Reimbursement/College Degree IncentiveNight shift differentialLongevity Benefit