Dispatcher-1st Shift

Summary

Description

Our award-winning EPS Monitoring Center is adding a Dispatcher to the team! Are you looking to gain experience in a professional environment? Are you interested in a role that positively impacts local communities? Then our family-owned, 24/7 Monitoring Center is the fit for you!

Duties include but not limited to:

• Effectively and efficiently monitor alarm signals and follow protocols to resolve the alarm signal.
• Contact customer and proper emergency authorities when applicable.
• Properly document all responses to alarms and follow all established rules.
• Process customer account changes.
• Promptly and professionally answer telephone calls and log information from customers.
• Complete additional tasks as assigned.

Requirements

Qualified candidates will possess:

• High School diploma or GED.
• Experience in working customers in person or over the phone.
• Strong written and verbal communication.
• Knowledge of basic computer functions and ability to type 35 WPM accurately.
• Ability to work in Grand Rapids, Michigan, without relocation assistance.

Our Benefits:

• Competitive starting wage
• Weekend shift premiums
• Annual merit raises
• Advancement opportunities (level increases)
• A robust benefit package (healthcare, dental, vision insurance, life and LTD)
• 401(K) & company contributions
• Education reimbursement
• Paid time off and company holidays

Job Description

Description

Our award-winning EPS Monitoring Center is adding a Dispatcher to the team! Are you looking to gain experience in a professional environment? Are you interested in a role that positively impacts local communities? Then our family-owned, 24/7 Monitoring Center is the fit for you!

Duties include but not limited to:

• Effectively and efficiently monitor alarm signals and follow protocols to resolve the alarm signal.
• Contact customer and proper emergency authorities when applicable.
• Properly document all responses to alarms and follow all established rules.
• Process customer account changes.
• Promptly and professionally answer telephone calls and log information from customers.
• Complete additional tasks as assigned.

Requirements

Qualified candidates will possess:

• High School diploma or GED.
• Experience in working customers in person or over the phone.
• Strong written and verbal communication.
• Knowledge of basic computer functions and ability to type 35 WPM accurately.
• Ability to work in Grand Rapids, Michigan, without relocation assistance.

Our Benefits:

• Competitive starting wage
• Weekend shift premiums
• Annual merit raises
• Advancement opportunities (level increases)
• A robust benefit package (healthcare, dental, vision insurance, life and LTD)
• 401(K) & company contributions
• Education reimbursement
• Paid time off and company holidays