Dispatcher

Summary

Dispatcher

The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service.

As a Dispatcher, you will coordinate driver assignments and daily transportation activities to help ensure safe, efficient, and on-time deliveries. Responsibilities include:

• Coordinate driver activities and shuttle assignments to minimize service interruptions, overtime, downtime, and Hours of Service violations.
• Monitor attendance and verify proper use of Omnitracs and other transportation systems.
• Respond to transportation issues and customer service concerns by coordinating solutions and escalating service failures when appropriate.
• Reassign delivery routes as needed to support daily operations.
• Coordinate tractor, trailer, and backhaul assignments to maximize fleet utilization.
• Verify drivers are properly logged into Proof of Delivery systems before dispatch.
• Perform visual inspections to confirm drivers are in proper uniform and wearing required PPE.
• Notify Transportation Management and Safety personnel of vehicle accidents, injuries, or other safety-related incidents.
• Communicate with drivers, warehouse associates, sales, and leadership to support daily transportation operations.
• Perform other duties as assigned.

Work Environment:

• Combination of office and warehouse environments.
• Frequent interaction with transportation operations and delivery drivers.
• Occasional exposure to cooler and freezer environments with temperatures as low as -5F.

What You Bring to the Table:

Education

• High School Diploma or GED required.

Related Experience

• Minimum one year of transportation, dispatch, logistics, or related experience required.

Knowledge, Skills & Abilities

• Strong verbal and written communication skills.
• Excellent customer service and telephone communication abilities.
• Strong organizational and analytical skills with attention to detail.
• Basic computer proficiency including Microsoft Word, Excel, Outlook, and related transportation software.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to solve transportation and routing issues while working collaboratively with multiple departments.
• Strong teamwork and interpersonal skills.

Preferred Qualifications

• Previous dispatch experience preferred.
• Knowledge of DOT Hours of Service regulations and driver logs.
• Familiarity with local delivery routes and geographic service area preferred.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $17.00 and $25.00 per hour. This role may also receive overtime compensation, as applicable.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please visit:

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status***

Job Description

Dispatcher

The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service.

As a Dispatcher, you will coordinate driver assignments and daily transportation activities to help ensure safe, efficient, and on-time deliveries. Responsibilities include:

• Coordinate driver activities and shuttle assignments to minimize service interruptions, overtime, downtime, and Hours of Service violations.
• Monitor attendance and verify proper use of Omnitracs and other transportation systems.
• Respond to transportation issues and customer service concerns by coordinating solutions and escalating service failures when appropriate.
• Reassign delivery routes as needed to support daily operations.
• Coordinate tractor, trailer, and backhaul assignments to maximize fleet utilization.
• Verify drivers are properly logged into Proof of Delivery systems before dispatch.
• Perform visual inspections to confirm drivers are in proper uniform and wearing required PPE.
• Notify Transportation Management and Safety personnel of vehicle accidents, injuries, or other safety-related incidents.
• Communicate with drivers, warehouse associates, sales, and leadership to support daily transportation operations.
• Perform other duties as assigned.

Work Environment:

• Combination of office and warehouse environments.
• Frequent interaction with transportation operations and delivery drivers.
• Occasional exposure to cooler and freezer environments with temperatures as low as -5F.

What You Bring to the Table:

Education

• High School Diploma or GED required.

Related Experience

• Minimum one year of transportation, dispatch, logistics, or related experience required.

Knowledge, Skills & Abilities

• Strong verbal and written communication skills.
• Excellent customer service and telephone communication abilities.
• Strong organizational and analytical skills with attention to detail.
• Basic computer proficiency including Microsoft Word, Excel, Outlook, and related transportation software.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to solve transportation and routing issues while working collaboratively with multiple departments.
• Strong teamwork and interpersonal skills.

Preferred Qualifications

• Previous dispatch experience preferred.
• Knowledge of DOT Hours of Service regulations and driver logs.
• Familiarity with local delivery routes and geographic service area preferred.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $17.00 and $25.00 per hour. This role may also receive overtime compensation, as applicable.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please visit:

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status***