Dispatcher (Not a Remote Position) (24)

Summary

OverviewBellows Plumbing, Heating, Cooling and Electrical is actively searching for a highly motivated, confident dispatcher. The Dispatcher is a crucial role and will be part of a team of 5 Dispatchers with the goal of maximizing scheduling so that we are continuously exceeding customer demands and satisfaction. Must be able to utilize creative thinking, strategic planning skills and teamwork to ensure all customers receive superior service. The ideal candidate will be able to enthusiastically rise to a challenge and coordinate a complex schedule that is very dynamic and always subject to conflict and change. We are looking for someone who is able to think outside the box and make quick decisions, but who can also work as part of a team to ensure we are providing outstanding customer service. Hours: Full time, 40 hours per week. Monday through Friday 7:30 am - 4 pm.

Primary responsibilitiesDispatching installers or service technicians to jobsScheduling and monitor service requests, emergency calls and multi-day installsMain point of contact for field staff and customersProvides support and guidance to team of 8 - 20 field staffCollaborates with internal staff to assure efficiency and optimization

Additional ResponsibilitiesMust have a willingness to train and provide back up to other dispatchersSchedule jobs based on customer issue, tech specialty and geographic efficiencyMake outbound calls to customers to schedule appointments and installsMaintains records and monitors records and debriefs via Service TitanEffectively communicate job information to technicians and installers

QualificationsHVAC, electrician or plumbing dispatch experience preferredStrong previous customer service experienceAble to work with very minimal supervisionAbility to interact well with all employees and perform as a team player is essentialPossess excellent communication skills and maintain a pleasant, friendly demeanorPossess strong attention to detail and able to multi-taskHave strong computer and tech ability. Computer and various software applications are used throughout the day.Must be a fast learner with new technology and software applications

About the company and equal opportunityWe are Bellows Plumbing, Heating, Cooling & Electrical a multiple recipient of 5000 Fastest Growing Company for several time winner of 'Best of Santa Cruz'. We care about our customer and we care about our team. Come work for a company that respects its employees for their individual talents and abilities! We are looking for amazing people to join our team. Check us out at Plumbing, Heating, Cooling & Electrical is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

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Job Description

OverviewBellows Plumbing, Heating, Cooling and Electrical is actively searching for a highly motivated, confident dispatcher. The Dispatcher is a crucial role and will be part of a team of 5 Dispatchers with the goal of maximizing scheduling so that we are continuously exceeding customer demands and satisfaction. Must be able to utilize creative thinking, strategic planning skills and teamwork to ensure all customers receive superior service. The ideal candidate will be able to enthusiastically rise to a challenge and coordinate a complex schedule that is very dynamic and always subject to conflict and change. We are looking for someone who is able to think outside the box and make quick decisions, but who can also work as part of a team to ensure we are providing outstanding customer service. Hours: Full time, 40 hours per week. Monday through Friday 7:30 am - 4 pm.

Primary responsibilitiesDispatching installers or service technicians to jobsScheduling and monitor service requests, emergency calls and multi-day installsMain point of contact for field staff and customersProvides support and guidance to team of 8 - 20 field staffCollaborates with internal staff to assure efficiency and optimization

Additional ResponsibilitiesMust have a willingness to train and provide back up to other dispatchersSchedule jobs based on customer issue, tech specialty and geographic efficiencyMake outbound calls to customers to schedule appointments and installsMaintains records and monitors records and debriefs via Service TitanEffectively communicate job information to technicians and installers

QualificationsHVAC, electrician or plumbing dispatch experience preferredStrong previous customer service experienceAble to work with very minimal supervisionAbility to interact well with all employees and perform as a team player is essentialPossess excellent communication skills and maintain a pleasant, friendly demeanorPossess strong attention to detail and able to multi-taskHave strong computer and tech ability. Computer and various software applications are used throughout the day.Must be a fast learner with new technology and software applications

About the company and equal opportunityWe are Bellows Plumbing, Heating, Cooling & Electrical a multiple recipient of 5000 Fastest Growing Company for several time winner of 'Best of Santa Cruz'. We care about our customer and we care about our team. Come work for a company that respects its employees for their individual talents and abilities! We are looking for amazing people to join our team. Check us out at Plumbing, Heating, Cooling & Electrical is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

#J-18808-Ljbffr