Pagerduty SME

Summary

Own end-to-end PagerDuty platform configuration including services, escalation policies, on-call schedules, event rules, notification profiles, and integrationsDesign and implement urgency and routing models aligned to business criticalityConfigure time-based routing to restrict non-critical alerts from triggering out-of-hours pagesImplement intelligent alert grouping and event orchestration for high-volume servicesDrive alert noise reduction across all integrated monitoring sourcesDefine and maintain event rules including suppression, deduplication, and priority downgradesImplement flap detection and alert consolidation for repetitive CI/service alertsConfigure maintenance window integrations for automated alert suppression during planned changesMaintain suppression transparency and reporting for all suppressed alert classesDesign and manage on-call schedules including follow-the-sun coverage and rotation policiesAudit and optimize alert routing accuracy to ensure correct first responder assignmentBuild and maintain incident runbook library with linked diagnostics and remediation actionsManage integrations with upstream monitoring tools (APM, infrastructure, cloud, schedulers, webhooks)Collaborate with monitoring tool SMEs (Dynatrace, SevOne, etc.) for end-to-end alert pipeline alignmentManage PagerDuty-ServiceNow integration including incident creation and lifecycle synchronizationEmployee Benefits Summary:Discretionary Annual Incentive.Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.Family Support: Maternal & Parental Leaves.Insurance Options: Auto & Home Insurance, Identity Theft Protection.Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.Time Off: Vacation, Time Off, Sick Leave & Holidays.Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.#J-18808-Ljbffr

Job Description

Own end-to-end PagerDuty platform configuration including services, escalation policies, on-call schedules, event rules, notification profiles, and integrationsDesign and implement urgency and routing models aligned to business criticalityConfigure time-based routing to restrict non-critical alerts from triggering out-of-hours pagesImplement intelligent alert grouping and event orchestration for high-volume servicesDrive alert noise reduction across all integrated monitoring sourcesDefine and maintain event rules including suppression, deduplication, and priority downgradesImplement flap detection and alert consolidation for repetitive CI/service alertsConfigure maintenance window integrations for automated alert suppression during planned changesMaintain suppression transparency and reporting for all suppressed alert classesDesign and manage on-call schedules including follow-the-sun coverage and rotation policiesAudit and optimize alert routing accuracy to ensure correct first responder assignmentBuild and maintain incident runbook library with linked diagnostics and remediation actionsManage integrations with upstream monitoring tools (APM, infrastructure, cloud, schedulers, webhooks)Collaborate with monitoring tool SMEs (Dynatrace, SevOne, etc.) for end-to-end alert pipeline alignmentManage PagerDuty-ServiceNow integration including incident creation and lifecycle synchronizationEmployee Benefits Summary:Discretionary Annual Incentive.Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.Family Support: Maternal & Parental Leaves.Insurance Options: Auto & Home Insurance, Identity Theft Protection.Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.Time Off: Vacation, Time Off, Sick Leave & Holidays.Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.#J-18808-Ljbffr