O365 SME (Office 365)

Summary

Role: O365 SME (Office 365) – Duration: 1+ yr – Work Type: HybridFirst PreferenceFirst Preference to consultants local to Wahington DC, Virginia and Maryland1. Job Description:This role exists to ensure the secure, reliable, compliant, and efficient operation of Microsoft 365 (O365) services that underpin mission‑critical communications, collaboration, identity, and compliance capabilities across the agency. The O365 Information Technology Specialist acts as the primary technical authority for tenant administration, identity and access management, messaging, collaboration platforms, security monitoring, and compliance operations.2. Reporting and ComplianceThe O365 Information Technology Specialist will:Report to the Enterprise Platforms and Storage DirectorCollaborate closely with:CybersecurityEnterprise ApplicationsInfrastructure and NetworkingLegal, Privacy, and eDiscovery stakeholdersThe Specialist will ensure compliance with:Federal IT security and identity management requirements (e.g., FISMA, Zero Trust mandates)Microsoft 365 security and governance best practicesAgency‑wide OCIO policies, audits, and change management processesThe position is responsible for maintaining comprehensive documentation, audit evidence, and administrative reporting to support OIG reviews, legal discovery actions, licensing audits, and cybersecurity assessments.3. BackgroundThe Agency relies heavily on Microsoft 365 services for email, identity, authentication, collaboration, compliance, and security monitoring across geographically distributed domestic and international users. These services are foundational to agency operations and mission delivery. The complexity of managing:Hybrid identity (on‑prem Active Directory + Azure AD/Entra ID)Role‑based access controlsHigh‑volume email and collaboration platformsLegal holds and data retentionLicensing governance and cost managementrequires a dedicated O365 Systems Administrator with deep technical expertise and operational accountability.Duties:4.1 Microsoft 365 Tenant & Identity ManagementAdminister Microsoft 365 tenant configuration and service healthManage Azure AD / Entra ID identity lifecycle, including:User provisioning and de‑provisioningGroup and role‑based access control (RBAC)Conditional Access and MFA policiesSupport hybrid identity synchronization and authentication services4.2 Messaging & Collaboration AdministrationAdminister and support:Exchange OnlineMicrosoft TeamsSharePoint OnlineOneDrive for BusinessManage mail flow, transport rules, mailbox permissions, and shared mailboxesSupport platform configuration changes, troubleshooting, and service optimization4.3 Security & Compliance OperationsConfigure and manage Microsoft 365 security controls including:Defender for Office 365Microsoft Purview compliance featuresDLP, retention, and sensitivity labelingSupport incident response, investigation, and remediation activitiesImplement and maintain audit logging and monitoring4.4 eDiscovery, Legal Hold & Retention SupportAdminister eDiscovery (Standard and Premium) casesApply and manage litigation holds and retention policiesCoordinate with legal and privacy officials on data preservation and collectionEnsure defensible, auditable handling of sensitive information4.5 License Management & Cost ControlManage Microsoft 365 license assignment and utilizationMonitor license consumption and over‑subscription risksProvide reporting and analysis for:Budget planningLicense optimizationAudit readiness4.6 Operational Monitoring & ReportingMonitor service health, incidents, and performance issuesProduce recurring operational reports, including:Service outages and incident summariesSecurity findings and compliance postureLicense utilization and access trendsRecommend improvements for reliability, security, and efficiency5. Key DeliverablesThe O365 Information Technology Specialist shall produce:Monthly O365 Operations & Health ReportsMonthly License Utilization and Cost ReportsSecurity and Compliance Configuration DocumentationeDiscovery and Legal Hold Support ArtifactsIdentity and Access Control ReviewsIncident Response Documentation and Root Cause AnalysesRecommendations for Security, Governance, and Cost OptimizationContractor Personnel – Qualifications7–10 years of direct Microsoft 365 / O365 systems administration experienceDemonstrated expertise in:Exchange OnlineAzure AD / Entra IDTeams, SharePoint, OneDriveMicrosoft Purview and DefenderValid and verifiable IT degrees and certificationsDesired CertificationsMicrosoft 365 Administrator ExpertAzure Administrator AssociateAzure Security EngineerCompTIA Security+ITIL FoundationsFlexible work from home options available.#J-18808-Ljbffr

Job Description

Role: O365 SME (Office 365) – Duration: 1+ yr – Work Type: HybridFirst PreferenceFirst Preference to consultants local to Wahington DC, Virginia and Maryland1. Job Description:This role exists to ensure the secure, reliable, compliant, and efficient operation of Microsoft 365 (O365) services that underpin mission‑critical communications, collaboration, identity, and compliance capabilities across the agency. The O365 Information Technology Specialist acts as the primary technical authority for tenant administration, identity and access management, messaging, collaboration platforms, security monitoring, and compliance operations.2. Reporting and ComplianceThe O365 Information Technology Specialist will:Report to the Enterprise Platforms and Storage DirectorCollaborate closely with:CybersecurityEnterprise ApplicationsInfrastructure and NetworkingLegal, Privacy, and eDiscovery stakeholdersThe Specialist will ensure compliance with:Federal IT security and identity management requirements (e.g., FISMA, Zero Trust mandates)Microsoft 365 security and governance best practicesAgency‑wide OCIO policies, audits, and change management processesThe position is responsible for maintaining comprehensive documentation, audit evidence, and administrative reporting to support OIG reviews, legal discovery actions, licensing audits, and cybersecurity assessments.3. BackgroundThe Agency relies heavily on Microsoft 365 services for email, identity, authentication, collaboration, compliance, and security monitoring across geographically distributed domestic and international users. These services are foundational to agency operations and mission delivery. The complexity of managing:Hybrid identity (on‑prem Active Directory + Azure AD/Entra ID)Role‑based access controlsHigh‑volume email and collaboration platformsLegal holds and data retentionLicensing governance and cost managementrequires a dedicated O365 Systems Administrator with deep technical expertise and operational accountability.Duties:4.1 Microsoft 365 Tenant & Identity ManagementAdminister Microsoft 365 tenant configuration and service healthManage Azure AD / Entra ID identity lifecycle, including:User provisioning and de‑provisioningGroup and role‑based access control (RBAC)Conditional Access and MFA policiesSupport hybrid identity synchronization and authentication services4.2 Messaging & Collaboration AdministrationAdminister and support:Exchange OnlineMicrosoft TeamsSharePoint OnlineOneDrive for BusinessManage mail flow, transport rules, mailbox permissions, and shared mailboxesSupport platform configuration changes, troubleshooting, and service optimization4.3 Security & Compliance OperationsConfigure and manage Microsoft 365 security controls including:Defender for Office 365Microsoft Purview compliance featuresDLP, retention, and sensitivity labelingSupport incident response, investigation, and remediation activitiesImplement and maintain audit logging and monitoring4.4 eDiscovery, Legal Hold & Retention SupportAdminister eDiscovery (Standard and Premium) casesApply and manage litigation holds and retention policiesCoordinate with legal and privacy officials on data preservation and collectionEnsure defensible, auditable handling of sensitive information4.5 License Management & Cost ControlManage Microsoft 365 license assignment and utilizationMonitor license consumption and over‑subscription risksProvide reporting and analysis for:Budget planningLicense optimizationAudit readiness4.6 Operational Monitoring & ReportingMonitor service health, incidents, and performance issuesProduce recurring operational reports, including:Service outages and incident summariesSecurity findings and compliance postureLicense utilization and access trendsRecommend improvements for reliability, security, and efficiency5. Key DeliverablesThe O365 Information Technology Specialist shall produce:Monthly O365 Operations & Health ReportsMonthly License Utilization and Cost ReportsSecurity and Compliance Configuration DocumentationeDiscovery and Legal Hold Support ArtifactsIdentity and Access Control ReviewsIncident Response Documentation and Root Cause AnalysesRecommendations for Security, Governance, and Cost OptimizationContractor Personnel – Qualifications7–10 years of direct Microsoft 365 / O365 systems administration experienceDemonstrated expertise in:Exchange OnlineAzure AD / Entra IDTeams, SharePoint, OneDriveMicrosoft Purview and DefenderValid and verifiable IT degrees and certificationsDesired CertificationsMicrosoft 365 Administrator ExpertAzure Administrator AssociateAzure Security EngineerCompTIA Security+ITIL FoundationsFlexible work from home options available.#J-18808-Ljbffr