Sheriff's Emergency Services

Summary

Sheriff's Emergency Services Dispatcher

Join our world-class team! The Sheriff's Office is hiring experienced individuals for the position of Sheriff's Emergency Services Dispatcher.

Future salary increase: June 2027 5.53% increase to base pay (3% Across-the-Board + 2.53% Market Adjustment)

Employees may be assigned training or lead roles that are eligible for premiums below:

• Eligible employees shall be paid an additional ten percent (10%) of their regular base rate for time spent providing training to newly hired staff in the areas of telephone and radio communications in the Sheriff's Communication Center. This premium shall be paid for time worked only.
• Eligible employees shall be paid 10% of their base pay when assigned as a lead dispatcher. Furthermore, employees receiving the lead premium shall not be eligible to receive the Sheriff's Dispatcher Training Premium.

About the position: We are looking for people who are capable of taking command of situations in a sensitive and straightforward manner while showing consideration and respect to others. The Sheriff's Communications Center provides the highest quality professional public safety services to the residents of San Diego County.

Sheriff's Emergency Services Dispatchers are trained to respond to 9-1-1 emergency and non-emergency calls and are responsible for dispatching deputies in the field. This requires a candidate who can assess accurately, make quick decisions and use good judgment to ensure safety of patrol deputies.

The Communications Center is centrally located in Kearny Mesa and is staffed 24 hours a day, seven days a week, 365 days a year. Applicants must be willing to work any/rotating shifts, on holidays or weekends.

***This hard-to-recruit position qualifies for the Employee Referral Reward Program. If a current County of San Diego employee referred you to apply for this position, please indicate the employee's name on your job application in the space provided.***

Education and experience: One (1) year of progressively responsible full-time experience as a Public Safety Radio Dispatcher for a municipal law enforcement or fire agency within the last three (3) years and experience must include use of a Computer Aided Dispatch system and 9-1-1 emergency and non-emergency call taking. Previous experience must have included the successful and verifiable completion of a radio training program administered by that agency; OR, successful completion of the Phones and Inquiry training phases of the Sheriff's Emergency Services Dispatcher Program administered by the San Diego County Sheriff's Department AND at least ten (10) months of full-time experience as a Sheriff's Emergency Services Dispatcher Trainee.

Condition of employment: As part of the County of San Diego's pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position.

Application process: Complete the online application form providing correct and complete responses to the Supplemental Questions. Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying. Note: The names of qualified applicants will be placed on a twelve (12) month employment list based upon scores received during the evaluation of information contained in their employment application and supplemental questionnaire.

Candidates who are notified they have been placed on the eligible list, will receive instructions on how to complete the online CommsCoachHIRE assessment. All candidates that are notified that they are placed on the eligible list must successfully take and pass the assessment. You will have 30 calendar days from the date of notification to successfully complete the assessment. The assessment is completed online. The assessment evaluates nine core competencies and simulates real-world tasks using structured and practical questions, including simulated call scenarios, covering the following areas:

• Emotional Resilience
• Stress tolerance
• Listening & Comprehension
• Multitasking
• Decision Making & Judgment
• Conflict Resolution & Empathy
• Accuracy & Recall
• Composure Under Pressure
• Operational Readiness

Accommodation: Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions of the job, on a case-by-case basis. The County of San Diego now participates in E-Verify. Read the E-Verify information here.

If you're ready to bring your experience to make a difference, bring your composure, compassion, and communication skills to a career where every call matters. Apply TODAY!

The County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities, and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge and training acquired in service to positions and career paths at all levels within our large organization.

Disaster Service Worker: Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.

The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.

Job Description

Sheriff's Emergency Services Dispatcher

Join our world-class team! The Sheriff's Office is hiring experienced individuals for the position of Sheriff's Emergency Services Dispatcher.

Future salary increase: June 2027 5.53% increase to base pay (3% Across-the-Board + 2.53% Market Adjustment)

Employees may be assigned training or lead roles that are eligible for premiums below:

• Eligible employees shall be paid an additional ten percent (10%) of their regular base rate for time spent providing training to newly hired staff in the areas of telephone and radio communications in the Sheriff's Communication Center. This premium shall be paid for time worked only.
• Eligible employees shall be paid 10% of their base pay when assigned as a lead dispatcher. Furthermore, employees receiving the lead premium shall not be eligible to receive the Sheriff's Dispatcher Training Premium.

About the position: We are looking for people who are capable of taking command of situations in a sensitive and straightforward manner while showing consideration and respect to others. The Sheriff's Communications Center provides the highest quality professional public safety services to the residents of San Diego County.

Sheriff's Emergency Services Dispatchers are trained to respond to 9-1-1 emergency and non-emergency calls and are responsible for dispatching deputies in the field. This requires a candidate who can assess accurately, make quick decisions and use good judgment to ensure safety of patrol deputies.

The Communications Center is centrally located in Kearny Mesa and is staffed 24 hours a day, seven days a week, 365 days a year. Applicants must be willing to work any/rotating shifts, on holidays or weekends.

***This hard-to-recruit position qualifies for the Employee Referral Reward Program. If a current County of San Diego employee referred you to apply for this position, please indicate the employee's name on your job application in the space provided.***

Education and experience: One (1) year of progressively responsible full-time experience as a Public Safety Radio Dispatcher for a municipal law enforcement or fire agency within the last three (3) years and experience must include use of a Computer Aided Dispatch system and 9-1-1 emergency and non-emergency call taking. Previous experience must have included the successful and verifiable completion of a radio training program administered by that agency; OR, successful completion of the Phones and Inquiry training phases of the Sheriff's Emergency Services Dispatcher Program administered by the San Diego County Sheriff's Department AND at least ten (10) months of full-time experience as a Sheriff's Emergency Services Dispatcher Trainee.

Condition of employment: As part of the County of San Diego's pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position.

Application process: Complete the online application form providing correct and complete responses to the Supplemental Questions. Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying. Note: The names of qualified applicants will be placed on a twelve (12) month employment list based upon scores received during the evaluation of information contained in their employment application and supplemental questionnaire.

Candidates who are notified they have been placed on the eligible list, will receive instructions on how to complete the online CommsCoachHIRE assessment. All candidates that are notified that they are placed on the eligible list must successfully take and pass the assessment. You will have 30 calendar days from the date of notification to successfully complete the assessment. The assessment is completed online. The assessment evaluates nine core competencies and simulates real-world tasks using structured and practical questions, including simulated call scenarios, covering the following areas:

• Emotional Resilience
• Stress tolerance
• Listening & Comprehension
• Multitasking
• Decision Making & Judgment
• Conflict Resolution & Empathy
• Accuracy & Recall
• Composure Under Pressure
• Operational Readiness

Accommodation: Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions of the job, on a case-by-case basis. The County of San Diego now participates in E-Verify. Read the E-Verify information here.

If you're ready to bring your experience to make a difference, bring your composure, compassion, and communication skills to a career where every call matters. Apply TODAY!

The County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities, and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge and training acquired in service to positions and career paths at all levels within our large organization.

Disaster Service Worker: Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.

The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.