Support Service Worker I

Job Description

ABOUT US

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our v alues and our organizational culture on the Department of Human Resources website . Read on to find out more about this opportunity.

DEPARTMENT OF HEALTH & HUMAN SERVICES :

At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.

ABOUT THE POSITION

The mission of the Marin County Long-Term Care Ombudsman Program is to resolve problems and advocate for the rights of residents in long-term care facilities, with the goal of ensuring their dignity, quality of life, and quality of care. The roles and responsibilities of program staff and volunteers include making visits to licensed residential care communities and skilled nursing facilities to ensure residents, family members, and facility staff have access to Ombudsman services; helping resolve problems brought forth by or on behalf of residents; providing support for facility resident and family councils; and documenting the Ombudsman services provided daily, weekly, or monthly. The Ombudsman Support Service Worker I staff member provides a variety of support for program staff and volunteers such as downloading electronically faxed documents into the program database; entering all Activity Logs submitted by program staff and volunteers into the program database bi-monthly and monthly; tracking and reporting volunteer hours to the Marin County Health & Human Services Volunteer Program; maintaining program and staff and volunteer files as needed; updating facility and other lists in the program’s excel workbook; and managing phone intakes which includes providing callers information and assistance or forwarding calls to appropriate staff and volunteers.

This is a regular, half-time position (40 hours per bi-weekly pay period) located at 10 North San Pedro Road in San Rafael, California. The preferred work schedule is Monday through Friday from 8:00 a.m. to 12:00 p.m.; however, the program supervisor may approve alternative schedules.

ABOUT YOU

OUR HIGHLY QUALIFIED CANDIDATE

The ideal candidate for the Ombudsman Support Service Worker I position demonstrates strong organizational and administrative skills and brings proficiency in Microsoft Word, Excel, and Outlook. This individual shows close attention to detail, produces accurate, high-quality work, and is punctual and reliable in meeting attendance and task completion. The ideal candidate provides courteous, responsive, and professional customer service to clients, staff, and community partners, while demonstrating sensitivity to the needs of vulnerable adults. The successful individual maintains strict confidentiality when handling client information and adheres to all County and program requirements. In addition, the ideal candidate works well independently, demonstrates initiative in managing their workload, and contributes positively to a collaborative team environment.

QUALIFICATIONS
Knowledge of

• The ethnic, economic, and social factors affecting residents and special populations of the community or clients served by Health and Human Services programs.
• Major community resources including social, employment and health services.
• Ethnic, economic and social barriers which inhibit residents from seeking and receiving services and methods of overcoming or lowering service providing barriers.
• Acceptable household management and personal care standards such as basic nutrition, economical meal planning, money management and budgeting and personal health and hygiene standards, methods and practices.
• Normal health needs of infants, children, adolescents, adults and aged persons.
• Signs and symptoms requiring medical assistance.
• Computer applications related to the work.
• Standard office practices and procedures, including filing and the operation of standard office equipment.

Ability to

• Quickly learn program rules, regulations, procedures and services.
• Perform routine eligibility support tasks and standard office support work.
• Develop the skill to recognize specific indications of need for various services.
• Follow oral and written instructions.
• Maintain accurate records and files.
• Make accurate arithmetic calculations.
• Prepare standard reports related to the work performed.
• Establish and maintain effective working relationships with clients, children, representatives of the community served, employees of County departments and other agencies and the public.

PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.

COUNTY OF MARIN BENEFITS: GENERAL
Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage .

Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.

Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.

Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.

IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.

Retiree Medical : The County provides access to group health plan coverage to eligible retirees.

For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.

*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.

Closing Date/Time: 9/10/2026 11:59 PM Pacific