Operations Agent

Summary

Airport Landside Operations AgentLocation: St. Pete-Clearwater International Airport, 14700 Terminal Blvd., Suite 221, Clearwater, FL.Schedule: 10-hour rotating shifts, with coverage needed between 5:00 AM and midnight, including nights, weekends, and holidays.Join Pinellas County and help keep one of the region's fastest-growing airports safe, efficient, and welcoming! As an Airport Landside Operations Agent, you'll play a key role in supporting terminal operations, assisting travelers, managing crowds and curbside traffic, and responding to emergencies.Why Join Our Team?Make an Impact: Help create a safe, efficient, and welcoming experience for travelers and the community.Grow Your Career: Gain valuable experience in airport operations, aviation management, and emergency response with opportunities for career advancement.Work with a Team: Join a supportive team environment where strong communication and teamwork are essential.Great Benefits: Enjoy competitive benefits while working in a dynamic, growing airport environment.We're looking for candidates with strong communication skills who are ready to make a difference in a fast-paced airport environment.***A 10-year criminal history records check will be completed to meet TSA requirements. A plea of guilty or adjudication withheld for a felony are considered convictions per TSA and will disqualify an individual from getting an Airport ID badge.***What Would You Do?Provides information and guidance to the traveling public and tenants in a courteous manner;Monitors the flow of passengers through the terminal as well as curbside traffic to include TSA checkpoints and United States Customs-Border Patrol Federal Inspection Station;Provides effective and courteous crowd management/control in the terminal areas making use of tactics, barricades, and stanchions to assist with crowd control;Provides a high level of customer service to the public, tenants, concessionaires, and other stakeholders;Responds to requests for information, and to customer complaints in order to resolve issues or provide guidance;Monitors and inspects the terminal facilities to identify hazards or operational and safety issues;Submits work orders to Airport Facilities for repairs;Ensures compliance with Federal Aviation Regulations as well as TSA regulations, local laws and airport rules and regulations;Provides assistance including escorting customers as needed;Provides support and assistance to police, firefighters, EMS, and other first responders regarding structural, fire, and medical incidents in the terminal or surrounding property;Ensures all emergency egress routes and doorways are maintained and accessible;Responds to or investigates gate alarms and takes corrective action as needed;Assists U.S. Customs as required per airport regulations. Ensures the Customs area is ready for international arrivals and acts as the airport representative assisting U.S. Customs;Inventories, deploys, and operates various equipment as required;Performs routine patrol operations in the terminal as well as the surrounding property to include perimeters;Assists Airport Airside Operations Specialist as required;Maintains daily logs, records, and reports;Maintains the Airport lost and found items to include returning phone calls and responding to customer email inquiries;Performs other duties as assigned.What Do You Need To Have?Education & Experience:Two (2) years of related work experience in an airport or similar environment having experience in security operations, customer service, and interacting with people under potentially perilous or sensitive circumstances; ORAn Associate's degree in Aviation Management, Emergency Management, Business, or a related field; ORAn equivalent combination of education, training, and/or experience.Additional Requirements:Must possess or obtain within thirty (30) days of employment, a federally mandated security clearance (STA, CHRC) required to work at an airport.Possession and maintenance of a valid Florida Driver's License.Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.Knowledge, Skills, and AbilitiesKnowledge of laws, rules and regulations which apply to the airport;Ability to communicate effectively both verbally and in written form;Ability to act independently without close supervision and to make independent judgements based on established procedures;Ability to operate a two-way radio, mobile and portable telephones, and personal computers;Ability to establish and maintain successful working relationships with individual or diverse backgrounds;Ability to respond tactfully and courteously with all internal and external customers such as airport tenants, the public, co-workers, supervisors, etc.;Ability to analyze high stress and emergency situations quickly and objectively, determining a proper course of action to be taken and provide for an organized, calm, and professional response;Ability to work different shifts (nights, weekends, holidays, and relief shifts) depending upon needs of the department;Competency in basic computer skills and ability to learn new software applications;Ability to keep accurate and concise records;Performs other duties as assigned.Our benefits rank among the top in the area!Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!Landside Operations Agent C19

Job Description

Airport Landside Operations AgentLocation: St. Pete-Clearwater International Airport, 14700 Terminal Blvd., Suite 221, Clearwater, FL.Schedule: 10-hour rotating shifts, with coverage needed between 5:00 AM and midnight, including nights, weekends, and holidays.Join Pinellas County and help keep one of the region's fastest-growing airports safe, efficient, and welcoming! As an Airport Landside Operations Agent, you'll play a key role in supporting terminal operations, assisting travelers, managing crowds and curbside traffic, and responding to emergencies.Why Join Our Team?Make an Impact: Help create a safe, efficient, and welcoming experience for travelers and the community.Grow Your Career: Gain valuable experience in airport operations, aviation management, and emergency response with opportunities for career advancement.Work with a Team: Join a supportive team environment where strong communication and teamwork are essential.Great Benefits: Enjoy competitive benefits while working in a dynamic, growing airport environment.We're looking for candidates with strong communication skills who are ready to make a difference in a fast-paced airport environment.***A 10-year criminal history records check will be completed to meet TSA requirements. A plea of guilty or adjudication withheld for a felony are considered convictions per TSA and will disqualify an individual from getting an Airport ID badge.***What Would You Do?Provides information and guidance to the traveling public and tenants in a courteous manner;Monitors the flow of passengers through the terminal as well as curbside traffic to include TSA checkpoints and United States Customs-Border Patrol Federal Inspection Station;Provides effective and courteous crowd management/control in the terminal areas making use of tactics, barricades, and stanchions to assist with crowd control;Provides a high level of customer service to the public, tenants, concessionaires, and other stakeholders;Responds to requests for information, and to customer complaints in order to resolve issues or provide guidance;Monitors and inspects the terminal facilities to identify hazards or operational and safety issues;Submits work orders to Airport Facilities for repairs;Ensures compliance with Federal Aviation Regulations as well as TSA regulations, local laws and airport rules and regulations;Provides assistance including escorting customers as needed;Provides support and assistance to police, firefighters, EMS, and other first responders regarding structural, fire, and medical incidents in the terminal or surrounding property;Ensures all emergency egress routes and doorways are maintained and accessible;Responds to or investigates gate alarms and takes corrective action as needed;Assists U.S. Customs as required per airport regulations. Ensures the Customs area is ready for international arrivals and acts as the airport representative assisting U.S. Customs;Inventories, deploys, and operates various equipment as required;Performs routine patrol operations in the terminal as well as the surrounding property to include perimeters;Assists Airport Airside Operations Specialist as required;Maintains daily logs, records, and reports;Maintains the Airport lost and found items to include returning phone calls and responding to customer email inquiries;Performs other duties as assigned.What Do You Need To Have?Education & Experience:Two (2) years of related work experience in an airport or similar environment having experience in security operations, customer service, and interacting with people under potentially perilous or sensitive circumstances; ORAn Associate's degree in Aviation Management, Emergency Management, Business, or a related field; ORAn equivalent combination of education, training, and/or experience.Additional Requirements:Must possess or obtain within thirty (30) days of employment, a federally mandated security clearance (STA, CHRC) required to work at an airport.Possession and maintenance of a valid Florida Driver's License.Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.Knowledge, Skills, and AbilitiesKnowledge of laws, rules and regulations which apply to the airport;Ability to communicate effectively both verbally and in written form;Ability to act independently without close supervision and to make independent judgements based on established procedures;Ability to operate a two-way radio, mobile and portable telephones, and personal computers;Ability to establish and maintain successful working relationships with individual or diverse backgrounds;Ability to respond tactfully and courteously with all internal and external customers such as airport tenants, the public, co-workers, supervisors, etc.;Ability to analyze high stress and emergency situations quickly and objectively, determining a proper course of action to be taken and provide for an organized, calm, and professional response;Ability to work different shifts (nights, weekends, holidays, and relief shifts) depending upon needs of the department;Competency in basic computer skills and ability to learn new software applications;Ability to keep accurate and concise records;Performs other duties as assigned.Our benefits rank among the top in the area!Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!Landside Operations Agent C19