OPS GOVERNMENT ANALYST I

Summary

Ops Government Analyst I - 64802018

This position provides operational and system support for the information technology systems requirements of the office. The following is a list of expected duties and responsibilities:

• Assist with the design, planning, implementation, and change management of the Medical Marijuana Use Registry (MMUR) and licensure compliance information system as assigned.
• Participate in status meetings for internal and external stakeholders, including management, subject matter experts, vendors, and end users.
• Conduct user acceptance testing (UAT) for the MMUR and licensure compliance information system, including the writing and execution of UAT scripts, as assigned.
• Communicate and collaborate with internal and external stakeholders to analyze business needs and assess system functionality as needed.
• Provide end-user technical assistant, as needed, to support efficient operation of the information technology systems.
• Develop and implement guidelines, tools, and training for conducting technical support.
• Deliver raw data and analytical reports, as needed, using query and reporting software such as SQL Server, QLIK, and Microsoft Excel.
• Ensure that any data reviewed or produced is secure and protected in coordination with DOH policies.
• Other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of basic quality assurance principles and practices; knowledge of the methods of data collection and analysis; ability to collect, evaluate and analyze data through various data query languages and software (i.e. SQL, QLIK, Crystal Reporting); ability to organize data into logical format for presentation in reports, documents and other written materials; ability to conduct fact finding research; ability to utilize problem-solving techniques and work independently; ability to plan, organize and coordinate work assignments; ability to communicate effectively with others verbally and in writing; ability to understand written sentences and paragraphs in work related documents; ability to establish and maintain effective working relationships with others.

Qualifications:

• High school diploma or equivalent; AND 1 year of professional experience providing end-user technical assistance or troubleshooting; creating and conducting UAT Scripts; implementing customizations and/or updates to information technology systems; documenting workflows and business processes.
• A valid Driver's License, participation in direct deposit, satisfactorily completing a background investigation, and fingerprinting are requirements for employment.
• Professional experience with SQL, Excel, and data analysis.

The Benefits of Working for the State of Florida:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Location: Tallahassee, FL

Job Description

Ops Government Analyst I - 64802018

This position provides operational and system support for the information technology systems requirements of the office. The following is a list of expected duties and responsibilities:

• Assist with the design, planning, implementation, and change management of the Medical Marijuana Use Registry (MMUR) and licensure compliance information system as assigned.
• Participate in status meetings for internal and external stakeholders, including management, subject matter experts, vendors, and end users.
• Conduct user acceptance testing (UAT) for the MMUR and licensure compliance information system, including the writing and execution of UAT scripts, as assigned.
• Communicate and collaborate with internal and external stakeholders to analyze business needs and assess system functionality as needed.
• Provide end-user technical assistant, as needed, to support efficient operation of the information technology systems.
• Develop and implement guidelines, tools, and training for conducting technical support.
• Deliver raw data and analytical reports, as needed, using query and reporting software such as SQL Server, QLIK, and Microsoft Excel.
• Ensure that any data reviewed or produced is secure and protected in coordination with DOH policies.
• Other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of basic quality assurance principles and practices; knowledge of the methods of data collection and analysis; ability to collect, evaluate and analyze data through various data query languages and software (i.e. SQL, QLIK, Crystal Reporting); ability to organize data into logical format for presentation in reports, documents and other written materials; ability to conduct fact finding research; ability to utilize problem-solving techniques and work independently; ability to plan, organize and coordinate work assignments; ability to communicate effectively with others verbally and in writing; ability to understand written sentences and paragraphs in work related documents; ability to establish and maintain effective working relationships with others.

Qualifications:

• High school diploma or equivalent; AND 1 year of professional experience providing end-user technical assistance or troubleshooting; creating and conducting UAT Scripts; implementing customizations and/or updates to information technology systems; documenting workflows and business processes.
• A valid Driver's License, participation in direct deposit, satisfactorily completing a background investigation, and fingerprinting are requirements for employment.
• Professional experience with SQL, Excel, and data analysis.

The Benefits of Working for the State of Florida:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Location: Tallahassee, FL