Security Agent- PM Shift

Summary

Security Agent

We are seeking a dynamic Security Agent. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

1. Must be courteous and gracious, maintaining a professional demeanor at all times
2. Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
3. Offer guests an enjoyable experience that conforms to the company's standards of excellence, professionalism and friendliness
4. Must be able to work full-time, including weekends (typical shift is 2:30PM-11PM)
5. Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
6. Answer house calls, assist guests and employees with respect to safety, security and hotel operations
7. Respond to all emergencies on property to include, but not limited to, fire, medical, severe weather and evacuation
8. Initiate and follow-up all investigations of crimes committed against property and persons
9. Assist ill and injured guests and employees, ensuring documentation and disposition of reports
10. Initiate investigations, write incidents and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts
11. Watch for suspicious persons entering, exiting, or loitering around building
12. Conduct walk through observations of entire hotel
13. Promote safe work practices
14. Answer security telephone and safety hotline calls and respond in a timely manner based on priority
15. Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly
16. Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log
17. Take ownership of all service issues brought to your attention by guests
18. Maintain an increased awareness of safety issues throughout the hotel
19. Participate in scheduled departmental and administrative meetings as requested
20. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
21. Be familiar with all safety and emergency procedures including OSHA requirements

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience. We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description

Security Agent

We are seeking a dynamic Security Agent. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

1. Must be courteous and gracious, maintaining a professional demeanor at all times
2. Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
3. Offer guests an enjoyable experience that conforms to the company's standards of excellence, professionalism and friendliness
4. Must be able to work full-time, including weekends (typical shift is 2:30PM-11PM)
5. Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
6. Answer house calls, assist guests and employees with respect to safety, security and hotel operations
7. Respond to all emergencies on property to include, but not limited to, fire, medical, severe weather and evacuation
8. Initiate and follow-up all investigations of crimes committed against property and persons
9. Assist ill and injured guests and employees, ensuring documentation and disposition of reports
10. Initiate investigations, write incidents and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts
11. Watch for suspicious persons entering, exiting, or loitering around building
12. Conduct walk through observations of entire hotel
13. Promote safe work practices
14. Answer security telephone and safety hotline calls and respond in a timely manner based on priority
15. Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly
16. Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log
17. Take ownership of all service issues brought to your attention by guests
18. Maintain an increased awareness of safety issues throughout the hotel
19. Participate in scheduled departmental and administrative meetings as requested
20. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
21. Be familiar with all safety and emergency procedures including OSHA requirements

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience. We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.