Security Ambassador - Swing Shift - Full Time - Virginia

Summary

Overview Why We Need Your Talents:At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand.The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.Responsibilities Where You'll Make an Impact:Greet guests with a smile and a warm welcomeCheck ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited itemsExplain the rules, regulations and code of conduct for the casino and hotelsInteract with the public in a professional manner when providing assistance, giving directions and responding to inquiriesAssist with customer disputes, intoxicated subjects, criminal matters and traffic controlResolve complaints within scope of authority; otherwise refer to managementNotify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents or crimesRespond to medical or fire emergencies, such as sick or injured guests.Operate the Security Dispatch Office and communicate via two-way radio and telephone as requiredMan the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilitiesMonitor guest and team member passage in and out of restaurants and gaming areasControl traffic congestion in the valet and parking areasWrite and investigate first reports of injuryReact to guests and team member incidents and accidentsAssist in transporting money, chips, tokens, and markersResponsible for checking for and reporting safety hazardsEnsure the safety and security of all guests and team membersOther duties as assignedSkills to Help You Succeed:Ability to write reports.Ability to use a telephone properly.Ability to read and understand memos.Ability to multi task.Good customer service skills.Must have a valid driver's license.Ability to perform duties under frequent time pressure in an interruptive environmentAbility to be alert at all times.Dexterity will be required to perform day to day activities and during an emergency.Qualifications Must-Haves:Ability to work Swing Shift 3:30pm to 12:00amEducation: High school diploma or GED equivalent is preferred.Experience: One (1) to two (2) years' experience in security with a focus on guest service is preferred.You will be exposed to an alcohol and smoking environment and must be able to work in such environmentMust have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live's operating standards.Physical Requirements:Ability to stand and walk for extended periods of time.Ability to ascend and descend stairs.Ability to work in extreme temperatures (both hot and cold).Ability to run, stoop, bend and reach outward and above the head.Ability to lift up to 50 lbs.Ability to ride a bicycle.Ability to operate and ride a Segway and / or other vehicles.What We Offer Perks We Offer YouGenerous Bonus StructureComprehensive Health CoverageRetirement Savings with Company MatchLeadership Skills Development & Mentorship ProgramsTuition ReimbursementExclusive Discounts on Travel, Services, Goods and EntertainmentLife at Live!Individuals chosen to be part of the Live! Team can expect:To be part of an exciting experience unlike any other in the market.To be given the power and responsibility to put service and community first.To come together as a strong team, while valuing and celebrating our diversity.To be given the tools, resources, and opportunity to grow in their career.To work hard and have fun.Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.#J-18808-Ljbffr

Job Description

Overview Why We Need Your Talents:At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand.The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.Responsibilities Where You'll Make an Impact:Greet guests with a smile and a warm welcomeCheck ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited itemsExplain the rules, regulations and code of conduct for the casino and hotelsInteract with the public in a professional manner when providing assistance, giving directions and responding to inquiriesAssist with customer disputes, intoxicated subjects, criminal matters and traffic controlResolve complaints within scope of authority; otherwise refer to managementNotify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents or crimesRespond to medical or fire emergencies, such as sick or injured guests.Operate the Security Dispatch Office and communicate via two-way radio and telephone as requiredMan the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilitiesMonitor guest and team member passage in and out of restaurants and gaming areasControl traffic congestion in the valet and parking areasWrite and investigate first reports of injuryReact to guests and team member incidents and accidentsAssist in transporting money, chips, tokens, and markersResponsible for checking for and reporting safety hazardsEnsure the safety and security of all guests and team membersOther duties as assignedSkills to Help You Succeed:Ability to write reports.Ability to use a telephone properly.Ability to read and understand memos.Ability to multi task.Good customer service skills.Must have a valid driver's license.Ability to perform duties under frequent time pressure in an interruptive environmentAbility to be alert at all times.Dexterity will be required to perform day to day activities and during an emergency.Qualifications Must-Haves:Ability to work Swing Shift 3:30pm to 12:00amEducation: High school diploma or GED equivalent is preferred.Experience: One (1) to two (2) years' experience in security with a focus on guest service is preferred.You will be exposed to an alcohol and smoking environment and must be able to work in such environmentMust have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live's operating standards.Physical Requirements:Ability to stand and walk for extended periods of time.Ability to ascend and descend stairs.Ability to work in extreme temperatures (both hot and cold).Ability to run, stoop, bend and reach outward and above the head.Ability to lift up to 50 lbs.Ability to ride a bicycle.Ability to operate and ride a Segway and / or other vehicles.What We Offer Perks We Offer YouGenerous Bonus StructureComprehensive Health CoverageRetirement Savings with Company MatchLeadership Skills Development & Mentorship ProgramsTuition ReimbursementExclusive Discounts on Travel, Services, Goods and EntertainmentLife at Live!Individuals chosen to be part of the Live! Team can expect:To be part of an exciting experience unlike any other in the market.To be given the power and responsibility to put service and community first.To come together as a strong team, while valuing and celebrating our diversity.To be given the tools, resources, and opportunity to grow in their career.To work hard and have fun.Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.#J-18808-Ljbffr