Dispatcher

Summary

Dispatcher

QXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth.

The Dispatcher is responsible for coordinating daily delivery operations, scheduling drivers and equipment, and ensuring customer orders are delivered safely, accurately, and on time. This role manages delivery schedules, prepares next-day transportation plans, coordinates fleet and equipment availability, and works closely with Warehouse, Operations, Drivers, and Customer Service teams to support efficient logistics operations.

The ideal candidate is highly organized, knowledgeable about local delivery operations, and able to manage multiple priorities in a fast-paced building materials environment while maintaining a strong commitment to safety and customer service.

Delivery Scheduling and Dispatch

• Schedule and coordinate daily deliveries and pickups for assigned customers and delivery areas
• Plan, organize, and assign Drivers, Helpers, trucks, forklifts, and other delivery resources to maximize operational efficiency
• Review customer delivery requirements, jobsite conditions, order priorities, and equipment needs when developing delivery schedules
• Prepare next-day delivery plans and communicate assignments to Warehouse, Drivers, and Operations teams
• Coordinate first-run and second-run deliveries based on customer needs and operational capacity
• Monitor daily delivery activity and adjust schedules when customer needs, traffic, weather, equipment, or other conditions change
• Maintain familiarity with the local delivery area to support efficient routing and scheduling

Load and Warehouse Coordination

• Coordinate with Warehouse personnel to ensure next-day orders are picked, staged, and prepared for loading
• Distribute work assignments to forklift operators and other warehouse personnel supporting delivery preparation
• Communicate delivery plans, load priorities, and equipment requirements to Warehouse and Operations teams
• Verify delivery schedules are aligned with available trucks, drivers, helpers, and material-handling equipment
• Assist with resolving missing materials, incomplete loads, or other issues that could affect scheduled deliveries
• Support warehouse operations and material handling when necessary

Fleet and Equipment Coordination

• Schedule trucks, forklifts, and other operational equipment for routine maintenance and service
• Coordinate road service, tire service, forklift maintenance, and other equipment repairs as needed
• Ensure safe and reliable vehicles and forklifts are available to meet operational requirements
• Communicate equipment outages or service needs and adjust delivery plans accordingly
• Monitor equipment availability to minimize disruptions to daily delivery operations
• Coordinate with vendors or service providers regarding equipment maintenance when required

Driver and Workforce Scheduling

• Prepare daily crew sheets with employee reporting times, routes, and equipment assignments
• Coordinate schedules for Drivers, Helpers, forklift operators, and other assigned transportation personnel
• Maintain employee vacation and time-off information when developing transportation schedules
• Adjust staffing plans based on delivery volume, customer requirements, and employee availability
• Communicate schedule changes and daily expectations clearly to transportation and warehouse personnel

Transportation and Compliance

• Manage truck loading and delivery activities in accordance with DOT requirements and applicable company procedures
• Maintain awareness of vehicle capacities, load requirements, route restrictions, and delivery equipment needs
• Follow applicable OSHA requirements, company safety policies, and union agreements where applicable
• Reinforce safe work practices with Drivers, Helpers, and Operations personnel
• Maintain accurate delivery, dispatch, vehicle, and operational documentation as required
• Support continuous improvement efforts related to compliance, delivery efficiency, and transportation performance

Supplies and Operational Support

• Monitor and maintain necessary transportation and safety supplies, including items such as antifreeze, oil, gloves, safety glasses, vests, helmets, and truck accessories
• Coordinate ordering or replenishment of operational supplies as needed
• Maintain organized records of transportation equipment, assignments, and service needs
• Assist Operations leadership with resolving day-to-day transportation and logistics issues
• Perform additional duties and operational projects as assigned

Customer and Cross-Functional Support

• Provide responsive and professional service to internal and external customers
• Communicate with Sales, Customer Service, Warehouse, Operations, and Drivers regarding delivery status and customer requirements
• Proactively communicate delays, scheduling changes, or service concerns to the appropriate team members
• Help resolve customer delivery issues while maintaining company service standards
• Support smooth communication across departments to ensure timely and complete deliveries

What you'll bring:

• Strong written and verbal communication skills
• Excellent organization and time-management abilities
• Ability to manage multiple delivery priorities in a high-pressure environment
• Strong problem-solving and decision-making skills
• Knowledge of transportation, dispatch, and logistics operations
• Familiarity with the local delivery area and roadway network
• Strong customer-service and interpersonal skills
• Ability to coordinate drivers, equipment, warehouse personnel, and delivery schedules simultaneously
• Strong attention to detail and commitment to accurate planning
• Commitment to workplace and transportation safety

Required Qualifications

• High school diploma or equivalent required
• Previous experience within wholesale building materials, distribution, logistics, transportation, or a related environment
• Knowledge of the local delivery area
• Basic understanding of DOT and transportation safety requirements

Preferred Qualifications

• Previous dispatching, logistics, transportation, or distribution experience preferred
• In-depth knowledge of interior building materials, including drywall, metal studding, acoustical products, and related materials
• Experience within wholesale building materials or construction supply strongly preferred
• Previous driver experience is a plus
• Forklift experience is a plus
• Experience coordinating fleets, delivery crews, or material-handling equipment preferred
• Familiarity with dispatch, routing, GPS, ERP, or transportation-management systems is a plus

Work Environment and Requirements

• Work is performed primarily in an office or dispatch environment within a branch, warehouse, or distribution facility
• Frequent interaction with Drivers, Helpers, Warehouse personnel, customers, Operations, and management
• Significant telephone, computer, scheduling, and administrative work throughout the day
• Ability to sit for extended periods
• Ability to occasionally assist in warehouse operations and lift materials weighing up to 50 pounds
• Ability to operate a forklift occasionally when properly trained and authorized
• Occasional exposure to warehouse, yard, loading, and outdoor environments
• Required PPE must be worn when entering designated operational areas
• Early morning start times, extended hours, and occasional weekend work may be required based on workload and delivery schedules

What you'll earn

• Health Care Benefits
• 401(k) with employer match
• Paid Time Off

Benefits for union-represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any

Job Description

Dispatcher

QXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth.

The Dispatcher is responsible for coordinating daily delivery operations, scheduling drivers and equipment, and ensuring customer orders are delivered safely, accurately, and on time. This role manages delivery schedules, prepares next-day transportation plans, coordinates fleet and equipment availability, and works closely with Warehouse, Operations, Drivers, and Customer Service teams to support efficient logistics operations.

The ideal candidate is highly organized, knowledgeable about local delivery operations, and able to manage multiple priorities in a fast-paced building materials environment while maintaining a strong commitment to safety and customer service.

Delivery Scheduling and Dispatch

• Schedule and coordinate daily deliveries and pickups for assigned customers and delivery areas
• Plan, organize, and assign Drivers, Helpers, trucks, forklifts, and other delivery resources to maximize operational efficiency
• Review customer delivery requirements, jobsite conditions, order priorities, and equipment needs when developing delivery schedules
• Prepare next-day delivery plans and communicate assignments to Warehouse, Drivers, and Operations teams
• Coordinate first-run and second-run deliveries based on customer needs and operational capacity
• Monitor daily delivery activity and adjust schedules when customer needs, traffic, weather, equipment, or other conditions change
• Maintain familiarity with the local delivery area to support efficient routing and scheduling

Load and Warehouse Coordination

• Coordinate with Warehouse personnel to ensure next-day orders are picked, staged, and prepared for loading
• Distribute work assignments to forklift operators and other warehouse personnel supporting delivery preparation
• Communicate delivery plans, load priorities, and equipment requirements to Warehouse and Operations teams
• Verify delivery schedules are aligned with available trucks, drivers, helpers, and material-handling equipment
• Assist with resolving missing materials, incomplete loads, or other issues that could affect scheduled deliveries
• Support warehouse operations and material handling when necessary

Fleet and Equipment Coordination

• Schedule trucks, forklifts, and other operational equipment for routine maintenance and service
• Coordinate road service, tire service, forklift maintenance, and other equipment repairs as needed
• Ensure safe and reliable vehicles and forklifts are available to meet operational requirements
• Communicate equipment outages or service needs and adjust delivery plans accordingly
• Monitor equipment availability to minimize disruptions to daily delivery operations
• Coordinate with vendors or service providers regarding equipment maintenance when required

Driver and Workforce Scheduling

• Prepare daily crew sheets with employee reporting times, routes, and equipment assignments
• Coordinate schedules for Drivers, Helpers, forklift operators, and other assigned transportation personnel
• Maintain employee vacation and time-off information when developing transportation schedules
• Adjust staffing plans based on delivery volume, customer requirements, and employee availability
• Communicate schedule changes and daily expectations clearly to transportation and warehouse personnel

Transportation and Compliance

• Manage truck loading and delivery activities in accordance with DOT requirements and applicable company procedures
• Maintain awareness of vehicle capacities, load requirements, route restrictions, and delivery equipment needs
• Follow applicable OSHA requirements, company safety policies, and union agreements where applicable
• Reinforce safe work practices with Drivers, Helpers, and Operations personnel
• Maintain accurate delivery, dispatch, vehicle, and operational documentation as required
• Support continuous improvement efforts related to compliance, delivery efficiency, and transportation performance

Supplies and Operational Support

• Monitor and maintain necessary transportation and safety supplies, including items such as antifreeze, oil, gloves, safety glasses, vests, helmets, and truck accessories
• Coordinate ordering or replenishment of operational supplies as needed
• Maintain organized records of transportation equipment, assignments, and service needs
• Assist Operations leadership with resolving day-to-day transportation and logistics issues
• Perform additional duties and operational projects as assigned

Customer and Cross-Functional Support

• Provide responsive and professional service to internal and external customers
• Communicate with Sales, Customer Service, Warehouse, Operations, and Drivers regarding delivery status and customer requirements
• Proactively communicate delays, scheduling changes, or service concerns to the appropriate team members
• Help resolve customer delivery issues while maintaining company service standards
• Support smooth communication across departments to ensure timely and complete deliveries

What you'll bring:

• Strong written and verbal communication skills
• Excellent organization and time-management abilities
• Ability to manage multiple delivery priorities in a high-pressure environment
• Strong problem-solving and decision-making skills
• Knowledge of transportation, dispatch, and logistics operations
• Familiarity with the local delivery area and roadway network
• Strong customer-service and interpersonal skills
• Ability to coordinate drivers, equipment, warehouse personnel, and delivery schedules simultaneously
• Strong attention to detail and commitment to accurate planning
• Commitment to workplace and transportation safety

Required Qualifications

• High school diploma or equivalent required
• Previous experience within wholesale building materials, distribution, logistics, transportation, or a related environment
• Knowledge of the local delivery area
• Basic understanding of DOT and transportation safety requirements

Preferred Qualifications

• Previous dispatching, logistics, transportation, or distribution experience preferred
• In-depth knowledge of interior building materials, including drywall, metal studding, acoustical products, and related materials
• Experience within wholesale building materials or construction supply strongly preferred
• Previous driver experience is a plus
• Forklift experience is a plus
• Experience coordinating fleets, delivery crews, or material-handling equipment preferred
• Familiarity with dispatch, routing, GPS, ERP, or transportation-management systems is a plus

Work Environment and Requirements

• Work is performed primarily in an office or dispatch environment within a branch, warehouse, or distribution facility
• Frequent interaction with Drivers, Helpers, Warehouse personnel, customers, Operations, and management
• Significant telephone, computer, scheduling, and administrative work throughout the day
• Ability to sit for extended periods
• Ability to occasionally assist in warehouse operations and lift materials weighing up to 50 pounds
• Ability to operate a forklift occasionally when properly trained and authorized
• Occasional exposure to warehouse, yard, loading, and outdoor environments
• Required PPE must be worn when entering designated operational areas
• Early morning start times, extended hours, and occasional weekend work may be required based on workload and delivery schedules

What you'll earn

• Health Care Benefits
• 401(k) with employer match
• Paid Time Off

Benefits for union-represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any