Supplemental Operations Dispatcher- Administration Fournace Place

Summary

Operations Dispatcher

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

The operations dispatcher will be responsible for ensuring the quality, efficiency and performance of the support services division (multiple departments) is met based on interactions via dispatch - direct contact. The incumbent will be responsible for ensuring appropriate documentation of requests through the cycle of identification to completion.

Minimum Qualifications:

• Degree: Associate's Preferred; High School Diploma or GED required
• Work Experience: One (1) Year Dispatching

Communication Skills: Above Average Verbal (Heavy Public Contact), Writing Correspondence, Writing/Reports

Bilingual Skills: Spanish preferred

Proficiencies: MS Outlook, PC

Job Attributes Knowledge/Skills/Abilities:

• Able to walk long distances
• Able to push/carry items small to large
• Understand the importance of timely responses

Work Schedule: Flexible, Holidays, Overtime

Equipment Operated: Radios, iPads, Pagers

Job Description

Operations Dispatcher

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

The operations dispatcher will be responsible for ensuring the quality, efficiency and performance of the support services division (multiple departments) is met based on interactions via dispatch - direct contact. The incumbent will be responsible for ensuring appropriate documentation of requests through the cycle of identification to completion.

Minimum Qualifications:

• Degree: Associate's Preferred; High School Diploma or GED required
• Work Experience: One (1) Year Dispatching

Communication Skills: Above Average Verbal (Heavy Public Contact), Writing Correspondence, Writing/Reports

Bilingual Skills: Spanish preferred

Proficiencies: MS Outlook, PC

Job Attributes Knowledge/Skills/Abilities:

• Able to walk long distances
• Able to push/carry items small to large
• Understand the importance of timely responses

Work Schedule: Flexible, Holidays, Overtime

Equipment Operated: Radios, iPads, Pagers